Table of Contents
Tax agent phone services (Fast Key Code) guide
You can use this tax agent call services ( Fast Key Code ) template to find the right call number for the subject you need to call us about. Fast Key Codes allow you to key ahead to the option of your choice without listening to the entire menu .
We recommend you bookmark this page as we regularly update this information .
Before phoning us, check online
Where transactions and information are available on-line, you need to use those channels first before you earphone us. Use our Tax agent on-line services guide to get the most out of our on-line services.
If you are phoning about something that can be resolved via an on-line channel, our customer overhaul representatives will direct you to that channel .
Where an on-line choice is available, we have included links in the tables in this scout .
Before phoning us, check you have your :
- registered agent number (RAN)
- proof of identity (POI)
You can call us on 13 72 86 between 8.00am and 6.00pm, Monday to Friday, excluding public holidays. At different times we operate an extended-hours service. To find out if an extend servicing is presently available, refer to our Contact us page .
Find the Fast Key Codes for:
See also:
JobMaker Hiring Credit
| topic | 13 72 86 Fast Key Code |
|---|---|
| JobMaker Hiring Credit | 1 1 3 |
See also:
Account information
| topic | Online services for agents | 13 72 86 Fast Key Code |
|---|---|---|
| aid with general interest charge ( GIC ) | No | 1 2 2 2 |
| aid with the failure to lodge ( FTL ) on time penalty | No | 1 2 2 2 |
| Bank details – update for income tax | Yes | 1 2 5 2 |
| Higher education Loan Program ( HELP ) | Yes | 1 2 1 |
| diagnose changes – individuals | No | 1 2 5 2 |
| Notice of appraisal – non-individual | No | 1 2 5 1 |
| Refund or credit transfer – individuals | Yes | 1 2 5 2 |
| Refund or credit transportation – non-individuals | Yes | 1 2 5 1 |
| Withholding variations, section 15–15, vary an person pay as you go ( PAYG ) rate of withholding | No | 1 2 3 |
See also:
Activity statements
| topic | 13 72 86 Fast Key Code |
|---|---|
| aid with completing | 1 4 1 |
| Request newly document identification number | 1 4 1 |
| respond to our request to contact natural process argument exceptions | 1 4 2 |
See also:
Debt and payment
| subject | Online services for agents | 13 72 86 Fast Key Code |
|---|---|---|
| GIC remission request | Yes | 1 2 2 |
| payment arrangements – Help with paying | Yes | 1 2 2 |
| respond to demands or notices about tax | No | 1 2 2 |
See also:
Lodgment
| subject | 13 72 86 Fast Key Code |
|---|---|
| lodgment of activity statements, Single Touch Payroll, business income tax returns, superintendent and fringe benefits tax | 1 3 1 1 |
| lodgment of personal income tax returns | 1 3 1 2 |
| Tax agentive role lodgment program information and aid | 1 3 2 |
| react to lodgment notices from us | 1 3 3 |
See also:
Practice administration
See also:
Registration
If your question relates to your tax agent registration, visit the Tax Practitioners BoardExternal Link web site .
| subject | Online services for agents | 13 72 86 Fast Key Code |
|---|---|---|
| Cancel fuel tax credits | Yes | 1 1 4 |
| Cancel TFN | No | 1 1 3 |
| Duplicated TFN or ABN | No | 1 1 1 |
| Grouping and branched, joint guess registrations, consolidations and government-controlled registrations | No | 1 1 2 |
| New or changes to registration details or other general adjustment enquiries | No | 1 1 3 |
| Register for lavishness car tax ( LCT ) and wine equalization tax ( WET ) | Yes | 1 1 3 |
| Update node legal name – individual or sole trader | No | 1 2 5 2 |
Superannuation
See also:
Tax law and advice
Our web site has significant on-line resources to help you with your question. Links relevant to each topic are available in board 7 below .
Unless indicated in another subject, the listed Fast Key Codes should merely be used for enquiries about the correct interpretation of tax and obsoleteness law .
Some of the topics listed are building complex and depending on the specifics of your motion. We may not be able to provide you with an answer immediately .
Letters – alternative phone service
When we send letters to your clients, the call numbers we quote are those we provide for the cosmopolitan residential district .
To ensure your status as a tax agentive role is recognised by our call system, you can use the list below to respond to letters from us that quote other telephone numbers .
| If a letter from us asks your client to earphone : | phone 13 72 86 and select Fast Key Code |
|---|---|
| 13 10 20 | 4 6 |
| 13 11 42 ( debt issues ) | 1 2 2 |
| 13 11 42 ( lodgment issues ) | 1 3 3 |
| 13 28 66 | 1 2 5 1 |
| 13 28 61 | 1 2 5 2 |
| 1300 130 926 | 1 4 2 |
| 1300 657 162 | 1 1 5 |
General phone services
We provide as many options as possible through the read agent telephone line. We besides have a range of telephone numbers for early topics.
Tax practitioner assistance service
Our Tax practitioner aid service is available to resolve complex administrative issues and tax technical rendition queries, which you have been unable to resolve through our on-line channels or by phoning us .
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Use this tax agent phone services ( Fast Key Code ) steer to find the right call number for the topic you need to phone us about .
