FAQs
GENERAL
Am I able to checkout using multiple forms of payment for one order online?
You are now able to use multiple forms of requital. For model, you can redeem a give card and pay for the remaining balance with your credit rating card .
I would like to provide feedback on the new website, how do I contact you?
We ’ d love to hear from you ! Please fill out our reach Us form to parcel your feedback.
Reading: FAQs
ACCOUNT
How do I reset my account password?
Reset your password hera .
How do I update my email address and other account details?
After logging into your account on-line, you will be able to update your e-mail address, mailing address and any payment information that you have saved. log in to your score .
ORDERS
When will my order arrive?
Please check your order ratification electronic mail for tracking information .
For orders placed prior to January 28, 2021, please contact : customerservice @ charmingcharlie.com
For orders placed after January 28th, 2021, please contact : orders @ charmingcharlie.com
Can I modify or cancel my order?
unfortunately, because we begin processing your rate immediately once placed, we are ineffective to modify or cancel it in our system. however, you can return your buy for up to 30 days after the transport date .
I am having issues placing an order online, who should I contact?
Please contact Customer Service at orders @ charmingcharlie.com or by call at 855-655-8972. Responses will be provided within 24-48 hours of reception .
Can I order online and pickup in store?
unfortunately, we do not offer orderliness on-line and cartridge in memory at this clock .
Can I get a price adjustment on my order if some of the items are now on sale?
unfortunately, we do not offer monetary value adjustments at this fourth dimension .
SHIPPING
What are your shipping costs?
Please find all of our ship rates and details here .
How do I qualify for free shipping?
We offer everyday FREE economy shipping on all orders over $ 60, excluding taxes and after coupons or promotions .
Where do you ship?
At this time we entirely ship throughout the Continental U.S., excluding Hawaii, Alaska, Guam and Puerto Rico .
Do you ship internationally?
We do not offer external ship at this time .
When will my order ship?
note that orders generally process within 2 business days, not including holidays and weekends. You will receive a cargo confirmation electronic mail with tracking information once the arrange has been processed. Please allow for up to 24 hours after the dispatch confirmation e-mail has been sent to be able to track the package .
Do you ship to PO Boxes?
We only provide Economy shipping to PO Boxes. expedite orders require a physical address.
Do you ship to Military Addresses?
At this time, we do not ship to APO/FPO/DPO Military Addresses .
RETURNS & EXCHANGES
What is your return policy for online orders?
If you change your thinker, we offer returns on-line. Within 30 days, with tags attached, receive a wax refund in the original class of requital. sale Items are FINAL SALE. Charming Charlie reserves the right to deny the return key of any merchandise. Please see our full return and substitute policy for more information .
What is your exchange policy for online orders?
Within 30 days, with tags attached, just return your item by mail and re-purchase your newly detail. Charming Charlie.com is unable to offer exchanges. If you received an item as a endow, you will need a receipt or endow reception to process your commute. sale Items are FINAL SALE. Charming Charlie reserves the right to deny the fall of any product. Please see our broad tax return and exchange policy for more information .
How do I track if you have received my return?
We recommend that you keep a copy of the render dispatch tracking information for future reference. If you have far questions about your render please contact us :
For orders placed anterior to January 28, 2021, please contact : customerservice @ charmingcharlie.com
For orders placed after January 28th, 2021, please contact : orders @ charmingcharlie.com
CUSTOMER SERVICE
How do I contact customer service?
We ‘re here to help ! Customer Service can be reached by e-mail at orders @ charmingcharlie.com or by call at 855-655-8972. Responses will be provided within 24-48 hours of receipt .
GIFT CARDS
A note on gift cards-
We ’ re so excited that Charming Charlie has re-launched, and while we ’ re even the mark you love, we ’ re not precisely the lapp. unfortunately, we are not able to redeem old Charming Charlie endow cards at this clock .
E- GIFT CARDS
Are E-Gift cards and regular gift cards the same?
No, E-Gift cards are sent electronically. At this time, we do not sell or redeem regular Charming Charlie give cards .
Can I check the balance for my E-Gift Card online?
To check an E-Gift menu balance, contact us at orders @ charmingcharlie.com .
How fast will I receive my E-Gift card?
E-Gift cards are sent immediately or once you are charged for the order .
Can I apply a discount code to the purchase of my E-Gift card?
No, rebate codes can not be applied to the purchase of an E-Gift wag .
Can an E-Gift card be returned?
E-gift cards can not be returned.
OFFERS
Can I use more than one promo code at a time?
Please refer to the terms and conditions of the promo code to determine if you can combine it with early offers .
Where do I enter my promo code online?
Enter your promo code at checkout.
My promo code isn’t working, what do I do?
If your valid promo code international relations and security network ’ thymine working, please touch Customer Service by e-mail at orders @ charmingcharlie.com. Responses will be provided within 24-48 hours of acknowledge .
