1. What is a business IP phone system?
articulation over Internet Protocol ( VoIP ) phones use the internet to make and receive phone calls. A small base unit connects your call to the internet. once your system is connected, you can make and receive VoIP calls. Using a web page and login, you can customize the features, such as creating a virtual Receptionist welcome message or adding new users .
VoIP phones vs. traditional landline phones.
The most significant deviation between VoIP and land line phones lies in technology. Landline phones—which have not changed a lot since the begin of the twentieth century—require an infrastructure of wire and exchange hardware. By today ’ s standards, the land line phone engineering is limited, allowing users to make and receive voice-only calls.
VoIP technology, on the other handwriting, has changed how businesses communicate. While IP capabilities have been around for several decades, clientele VoIP services has advanced in recent years, due to phone invention and debauched internet speeds. Unlike land line phones that require add-ons for phone features ( at an extra cost ), modern business VoIP systems come with an range of popular communication features already built-in.
Get the VoIP phone system designed for your business.
A modern VoIP phone arrangement built for your occupation needs, Ooma ’ s got your back with versatility, dependability and batch of progress features.
2. How do VoIP systems work?
VoIP phones ( besides known as Internet phones and IP phones ) work by turning your voice into data ( besides called data packets ). Your digital spokesperson data are then transmitted over the internet ( exchangeable to sending an electronic mail ). If you ’ ve used providers like Ooma, Skype or Zoom for business telephone calls, you ’ ve used VoIP ! VoIP Calls are made on your telephone ( connected to the internet with a network cable television ) or via calculator using an app. When you make a margin call, the VoIP servicing provider routes the part data packets between you and the early caller—all within a rent second .
Business VoIP Basics to get you started.
Any IT or technical school diligence professional will tell you that tech-speak ( and acronym ! ) are a way of animation in the technical school world. VoIP has its carnival share of technical terms, so let ’ s narrow-minded them down to a few necessity terms .
What you need to know about VoIP PBX.
Let ’ s starting signal with PBX. PBX stands for Private Branch Exchange. As the name suggests, it is a company ’ mho individual earphone network. VoIP PBX, besides known as Hosted PBX, is a cloud-based telephone network. Rather than a occupation having an on-premises PBX, a business VoIP service supplier manages the PBX in the cloud. Companies then pay a monthly tip to use the avail .
Ethernet vs. Wi-Fi
It ’ s handy to understand these terms, as they both play an significant function in business VoIP. Ethernet is the internet manner of speaking system within a Local Area Network ( LAN ) —as in the network of computers and devices in a space, such as your position. You ’ ll connect your IP earphone units to the internet with an ethernet cable. Wi-Fi is a radio wave technology that connects devices to the internet without the need for cables. When setting up your modest business VoIP system, you ’ ll consumption a Wi-Fi signal to connect your analogue and digital phones .
3. How VoIP phone systems are transforming business communication.
In holocene decades, smartphone engineering has changed how we interact with each early and get information. According to Center for Disease Control ( CDC ) data ( that tracks U.S. earphone consumption as separate a bi-annual health review ), family land line function continues to fall. Currently, homes with landlines are sitting at merely over 40 % .
What that means for business VoIP.
due to the convenience and handiness of internet-based calling and mobile-phone use, it makes sense that businesses are transitioning from land line calling to VoIP phones. As your commercial enterprise grows, having a call system that aligns with customers ’ technology expectations is critical. It will influence their sensing of your post. additionally, your small commercial enterprise VoIP telephone comes stocked with powerful features that will help your small business make a big impression. Key features include :
Your VoIP Virtual Receptionist is the gateway to your small commercial enterprise and allows you to : Show customers that their calls matter.
When your dedicated receptionist can ’ t take a call, you can program your VoIP Virtual Receptionist to take over. rather of hearing a busy signal or being put on hold ( by your busy human receptionist ), callers will listen to a message and choose an option for how they ’ d like to proceed. Create a positive call-forwarding experience.
When a customer calls your business and reaches a read, the immediate options they hear are critical for creating a good impression and keeping them engaged with your business .
Customizing your Virtual Receptionist.
Whether a caller wants to leave a message with a particular contact or talk to person in the sales department, you can program your virtual receptionist to : Greet callers with a customized message.
Your personalize message will let callers know that they ’ rhenium in the right locate and guide them on what they can do next : “ Welcome to Best Biz Solutions. If you know your party ’ south extension, please dial it at any prison term. To speak to one of our sales associates, please weight-lift one. To speak to an operator, please bid zero. ” Provide callers the most efficient forwarding route possible.
Each second gear counts from the time a caller hears your initial greet to the last natural process they take before ending the call. You can tailor your forwarding functions to get callers where they need to be in the brusque time potential. ultimately, their calling experience and the feel of “ being taken care of ” reflects directly on your business .
Adding Ring Groups.
guarantee that every caller has a convinced have with your automated calling system. Using your world wide web admin page, you can program the Virtual Receptionist Ring Groups to : Ring simultaneously
Simultaneous Ring works well in departments where staff members are equally responsible for taking calls. When a caller needs to speak to a sales representative, all the phones in the sales department will ring. Ring sequentially
When person calls and the most qualified person is unavailable, the adjacent eligible person ’ s phone will ring. The consecutive Ring have is ideal for the office coach who can not be disturbed during a meet. She can direct incoming calls to her adjunct until she is free .PRO TIP once you ’ ve set up your virtual Receptionist, test it ! Put yourself in your caller ’ mho shoes and call your business from an external phone number. Call several times to check all the options. Does your message sound professional and inviting ? Are the options easy to navigate ? Are you happy with the overall experience ?
These days, communicating on the adam is critical to running a commercial enterprise. small businesses face the challenge of making office- and mobile-phone use seamless. It ’ s not hardheaded for employees who need to use a personal device for business calls to use their number. With a commercial enterprise VoIP fluid app, they can make and receive calls using a dedicate business numeral .
Increase productivity with the Office Mobile App.
The Ooma Office Mobile App ( for Android and io ) allows staff to work wherever they are, using their work numeral. That includes :
- The sales associate who can answer a customer’s item-availability question with a quick mobile call to the warehouse assistant.
- The field rep who can keep working between appointments.
- The project manager whose mobile and desk phones will ring simultaneously, allowing them to answer calls whether they’re in the office or on site.
If league calls are an built-in function of your business, you understand the want for a league telephone that delivers the perfective sound. For example, if callers find it arduous to hear participants in your league room, the confluence will be challenging. To ensure everyone experiences in-person call quality, expression for features such as :
- A 360° voice range
- An array of built-in microphones
- Echo cancellation Background noise suppression
Most IP league phones come with Bluetooth or Ethernet capabilities. Choose the connection that works best for you and make every league margin call a achiever .
Faxing remains an crucial shape of communication for many businesses. With VoIP call systems, you can still send traditional faxes from your phone to a facsimile machine. virtual Fax removes the need for facsimile equipment. Faxes are converted to PDF files and managed within the end-user portal vein. Each drug user who needs access to Virtual Fax will have fax capabilities via their telephone extension. The history coach can review the logs to track all Virtual Fax activeness. This can be useful for locating particular documents or checking the condition of facsimile.
Schedule your consultation.
Get a modern VoIP earphone system built for your business needs, Ooma ’ s got your back with versatility, dependability and enough of advanced features.
Key Business VoIP Features
You can use this drumhead to determine how your business will benefit from the VoIP features .
Office Mobile App
MORE VOIP FEATURES
4. How to set up an IP phone system for your business.
As a busy clientele owner ( or staff member tasked with implementing newfangled VoIP phones ), you ’ ll find that setting up a small business VoIP system barely takes moments.
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Simplify your office phone hardware.
One of the differences businesses comment when switching to a modest occupation VoIP servicing is the decrease in on-premises equipment. A traditional commercial enterprise phone arrangement requires the installation of large wall-mounted fixtures, followed by upgrades and IT servicing. alternatively, with VoIP systems, the hardware by and large consists of one or two compendious, circuit board pieces. besides, when it comes to switching your phones to VoIP, you have device options. You can continue using your existing analogue or digital desk phones. however, if you ’ d like to upgrade your desk phones, you can purchase IP phones. Based on your users ’ needs, possibly you need a pile of cordless phones that staff can carry with them as they work. Does your receptionist require a specialize unit to make field calls flawless and professional ? Your service provider can help you choose phones to fit your staff ’ sulfur particular needs .PRO TIP Transitioning to a new phone organization is a significant footprint, including switching out existing desk phones. Talk to your staff about what they will need from a newly VoIP phone. You receptionist ’ randomness earphone needs will most likely be different from your sales associate ’ sulfur. once your desk phones and starter kit arrive, you ’ ll follow a few dim-witted steps to get set up. That includes :
- Connecting your base station (a tablet-sized router that sorts out voice data and traffic to ensure clear, reliable calls) to your phone.
- Plugging in wireless extensions (into regular power outlets) to connect analog and digital phones to the internet.
Get 24/7 customer support.
Any clock you switch to new technology, questions come up. It ’ south crucial to know that you can call your service provider and get the avail you need. Whether you have questions about the initial apparatus or need clearing on charge, your dedicate support person will :
- Walk you through any steps you need to take.
- Resolve your issue.
- Ensure you’re happy with their service.
Call with confidence!
At Ooma, we take great pride in supporting our business customers. It ’ south why they recommend Ooma to their friends and colleagues. It ’ randomness why we keep winning awards .
Keep your existing phone number.
Your call number is your clientele lifeline. Your customers depend on being able to call you with minimal feat. Keeping your call number makes the transition to an IP system feel seamless. The moment you plug in your phones, you ’ ll be able to make and receive calls. No want to change business cards, letterhead, and web site contact data. No want to worry about customers getting a no-longer-in-service message. additionally, the Federal Communications Commission ( FCC ) requires phone companies to release telephone numbers to new providers. Your VoIP service supplier will take care of moving your number to your new organization. talk to them in advance involve timelines for porting your count .
Canceling your existing service just got easier! Let Ooma do the heavy lifting and port your existing number for FREE.
5. What are the advantages of VoIP systems?
once your fresh commercial enterprise earphone service is set up, you can enjoy the benefits that come with an internet telephone system .
Make a big first impression.
How customers perceive your business often depends on their initial earphone interaction. Will they hear a welcome message with easy-to-follow directions when they call, or will they be put on have immediately ? Whether your business is two employees or two-hundred, your small business will sound professional—more robust—with a VoIP system. besides, your super-connected customers will appreciate that your trade name is tech-savvy and your communication aligns with the lightning-fast service they expect ( a recommended reading would be our Unified Communications as a Service page ) .
Enjoy excellent call quality.
due to advances in IP call technology and increased internet speeds, VoIP call timbre has come a long way since the early days of choppy and dropped calls. a long as you have a flying internet connection, your phones will provide the call choice you need. For example, a recording studio needed a new VoIP arrangement. Given their production line of exercise, great call choice was substantive. Once they were set up, they cursorily discovered that, with a solid internet connection, they could do node league calls with studio-quality sound .PRO TIP dependable, crystal-clear bid timbre requires a fast internet connection. Before you commit to VoIP service for your business, you will need to check the speed and security of your internet serve. Talk to your VoIP service provider about the internet bandwidth required for reproducible call quality .
Enjoy reduced phone costs.
A lower price is credibly the most appeal benefit for businesses wanting to switch to a VoIP organization. If you ’ re using a land line phone system for your business, you understand ( from your phone bill ) the significance of this expense—setup fees ( if you ’ re opening a new office ), monthly costs, and per-line expenses soon add up. Plus, if you want to add features such as an intercommunication system or call-queuing, you ’ ll necessitate to hire an IT professional to upgrade and maintain your system. For example, a small retail business with offices across the United States started with landlines. With each store they opened, they hired a ship’s company to install the newfangled phone units. While they had no issues with their land line phones, the upfront costs, monthly expenses, and maintenance were dearly-won. By the time they were opening their twelfth memory, they had decided to switch to VoIP phones. They were able to reduce their call expenses, add new lines without the cost of on-premises hardware upgrades, and enjoy a lower, predictable monthly bill .
Improve productivity with caller insight analytics.
Gathering and analyzing your commercial enterprise data is an necessity serve for monitor and improving your business ( read more about VoIP essentials ). Your humble occupation VoIP call logs can provide useful communication insights to help you : Improve customer experiences: How long did customers wait before reaching the right person ? How many steps did they have to complete ? Did they end the call before talking to person ? Provide valuable feedback to staff: Did employees have to forward customer calls to a more modify person or another department ? Do call times and frequency indicate overall customer satisfaction ?
Connect with your remote teams.
More often, in business, employees are spread out. You may have offices in other cities or countries, staff who travel frequently or remote workers you never see in person. Your VoIP system will provide the tools you need to communicate with staff effortlessly—wherever they ’ re located .
- Communicate your way: Whether you like to organize team calls or do quick texts, your VoIP phone service will give you the flexibility you need to stay in touch.
- Bring everyone together in one place: Make long-distance collaboration a normal part of doing business. You can set up conference calls in a snap. Callers get an assigned number and can phone in via computer or mobile device.
- Keep every project moving forward: When communication is efficient and convenient, it’s easier to keep your project on track. If a team lead can answer a question with a quick text or a field rep can provide an update from the road, the flow of information helps keep everyone on schedule.
6. Design a VoIP phone system for your business.
Your business is singular and will require a earphone system that ’ second easy to order, set up, and deploy. possibly you need an IP desk phone for your receptionist or a go-to VoIP provider for each new franchisee. With Ooma, your VoIP system will be up and running in a few simple steps ( no technical skills needed ! ). Our humble occupation customers love that their earphone costs go depressed, and their communication options go up. Like them, you can enjoy a VoIP system with :
- A set monthly rate and no hidden fees.
- No contracts—ever.
- Unlimited calling in the US, Canada, Mexico, and Puerto Rico.
- The flexibility to add new phones as your business grows.
- 24/7 support
What people are saying:
Web design and digital selling The best feature of speech for me is customer service. I ’ m able to reach out to Ooma with a digest slate and within minutes—definitely constantly same day—they are constantly able to fix the exit for me. ” BRIAN J ANDERSON
Systems Administrator Traction on Demand, a Salesforce and application development company We have about 650 employees and 400 lines. When we switched to Ooma Enterprise, the support was amazing… we were basically up overnight. One of the coolest aspects of Ooma Enterprise is API access. We cursorily built our directory, cry flows, and unlike ring groups that made our lives immeasurably better. ” ATIRA PROPERTY MANAGEMENT
To ensure business continuity, we contacted Ooma Enterprise and were provisioned and up and running in under a week with phones for all 29 of our staff…with some aid from the customer achiever team, I ’ ve been able to in full set up this system without the need for a dedicate IT specialist. ”
Your phone service is your business’ lifeline. It needs to work really well. And it shouldn’t be expensive.
Get the most reliable VoIP service for much less.
We ’ ll follow up with you in one commercial enterprise day .