Line2 Review

Line2 delivers a solid, no-frills occupation voice over IP ( VoIP ) avail focused on small teams quite than large user pools. But tied belittled customers may miss integrations with third-party apps, as Line2 does n’t offer them. There ‘s besides no collaboration or video conferencing, which might be a deal-breaker with so many employees now working from home. Line2 informed us that video recording conferencing will be coming soon after this write, which should sweeten the deal for telecommuting customers. distillery, those sound like major dings if you ‘re shopping for a wide swarm PBX, but that ‘s not the type of service Line2 is selling. This service began as a second number you could add on top of your cell or desktop call with its own greet and voice mailbox. Line2 has since grown it to support all the basic features you ‘d find in a voice-only business VoIP avail. so if you ‘re looking to promptly empower a small team with a software voice node they can use on their desktops or mobile devices, Line2 fits the poster .PCMag Logo
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But for most little to midsize businesses ( SMBs ), this basic feature set is n’t enough to challenge our Editors ‘ Choice winners in this class, RingCentral Office for large businesses and Intermedia Unite for smaller companies. ( Editors ‘ note : Line2 is owned by Ziff Davis, PCMag ‘s parent company. )

Line2 Pricing and Plans

Line2 has changed its price since our last follow-up. presently, there are three pricing tiers. The prices appear broken at beginning glance, but some might still find them a little on the high slope considering the features. For example, the entry grade Starter plan begins at $ 14.99 per exploiter per calendar month. That ’ s roughly the same price as Freshcaller. Line2 provides outright calls and text at this tier, while Freshcaller gives you merely 1,000 incoming minutes per month. then again, Freshcaller is aimed at call centers, so it includes a number of features that Line2 lacks, particularly around call rout. The following degree is the Growth plan, and it runs $ 19.99 per exploiter per month, adding an auto-attendant and a call scheduler to the features you ‘ll find in the Starter package. Call scheduling lets you mechanically forward calls based on the time of day. At the top conclusion is the Business tier, which costs $ 24.99 per drug user per month. It includes analytics-style report, cry commemorate, and voice mail transcriptions. That last one is unlimited at this grade, though all the plans include some voice mail recording ( 20 minutes worth in the Starter tier, and 40 minutes in the Growth design ). however, the price for the Business tier is entirely three dollars less than the introduction flat price of our little commercial enterprise Editors ‘ Choice winner, Intermedia Unite, which offers a a lot longer list of features, particularly around conferencing and third-party integrations with apps like Microsoft Teams and Slack. thus while Line2 ‘s price is lower than many of the other players, some of its competitors do offer importantly more features for alone slightly more money .

The Line2 User Experience

Features aside, Line2 probably offers the easiest frame-up summons of any VoIP product we ‘ve reviewed. separate of that is because this is a software-only solution. The lone hardware choice you ‘ve got is a background personal computer or a mobile device, like a smartphone or tablet. Desktop users can download a Line2 softphone node for either Apple macOS or Microsoft Windows, and there are besides dedicated mobile apps available for Apple io and Google Android. Install the softphone, login with your exploiter credentials, and you ’ re all set. Since Line2 is built chiefly for small drug user groups, you do n’t need to worry much about optimizing your network, which makes apparatus a distribute easier. And while Line2 lacks consolidation with third-party apps, it does allow syncing your contacts with a Google Workplace explanation or Microsoft Outlook customer. This is n’t bi-directional, so you can ’ thyroxine add or edit contacts from Line2 and see them reflected in either Google or Microsoft. But you can add an unknown phone number to whichever account type you ‘ve got linked. You ‘ll need to enable the synchronize have in Line2 and then login to your Google or Microsoft account to start the action. The desktop customer looks basically like a even phone ‘s dial pad, so it ‘s companion and easy to learn. There are all the common buttons for Conference calling, Hold, Mute, and Transfer. There ‘s besides a Merge button that lets you merge calls to add more people. You can add up to 99 callers this manner. The customer includes texting, which is inexhaustible, supports team text, and works on both desktops and mobile devices. There ‘s besides fax, but this is limited to receiving faxes on your assign number and then having them emailed to your inbox. Call record and voice mail recording require an upgrade from the basic report. But if you opt for that, Line2 will transcribe your voicemails into a written format and then email or text them to you .

Line2 System Administration

Since it ‘s not intended to support large exploiter pools, Line2 ‘s administration features are fairly basic. You ‘ll perform all everyday user government using the admin portal site. once logged in, you ‘ll have access to all the users associated with your report. The Phone System section is where you can add custom-made greetings and manage your account ‘s call numbers. Line2 organizes earphone groupings as a new Phone System. A unique phone number identifies each Phone System and these can be toll-free. As you ‘d expect, Line2 ’ sulfur report is sparse in the basic adaptation, but you can upgrade to the analytics choice if you need more. basic coverage consists of call usage by earphone number, extension, or exploiter. The only available customization is by go steady crop. Since small teams probably wo n’t need extensive analysis of their call usage, that should suffice for most customers. Should you enable advance report, you ‘ll be able to share reports with team members. You ‘ll besides get more detailed datum on both inbound and outbound bid use. That means the data can be applied both to how your team members are using Line2 arsenic well as which phone numbers might be resonating the best with customers .

Can Basic Voice Work for You?

Line2 supports all the basic telephone functions you ‘d expect from a background phone with texting, some contact consolidation, and limited faxing thrown in. So the question you ‘ll need to answer is whether that ‘s enough for you. If you need the advance call route, collaboration, and video recording conferencing that more full-bodied services crack, then you should opt for one of those, notably our occupation VoIP Editors ‘ Choice winners, Intermedia Unite or RingCentral Office. But if you ‘re looking for something with a short feature smokestack that ‘s easy to learn and quick to configure, Line2 is a good bet.

Line2
3.0

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Pros

  • simple apparatus
  • Intuitive softphone client
  • Includes incoming fax

Cons

  • limit report ; analytics cost extra
  • Lacks third-party integrations
  • No video conferencing or collaboration features

The Bottom Line
If you ‘re looking for a reliable, basic VoIP service that ‘s easy to configure for both desktop and mobile users, Line2 is a solid choice for minor teams .

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