Microsoft Teams Phone Review

Microsoft Teams Phone is the business voice-over-IP ( VoIP ) component of Redmond ‘s across-the-board team messaging suite, Microsoft Teams. We previously reviewed this voice calling addition when it was known as Microsoft 365 Business Voice, but Microsoft has since moved its voice and television calling offerings for small businesses and enterprises under a single brand. Teams Phone remains a full-featured VoIP solution with excellent integrations with both Teams and Microsoft 365, making it a no-brainer choice for dedicated Microsoft shops. however, Teams Phone lacks the advanced features found in Intermedia Unite and RingCentral MVP, our Editors ‘ Choice picks for VoIP services .

Microsoft Teams Phone Pricing and Plans

The beginning thing to understand about Microsoft Teams Phone is that you must be a Microsoft Teams customer to use it. There ‘s no standalone interpretation that runs independently of the other Microsoft Teams components. however, Teams Phone ’ s pricing international relations and security network ’ t out of line with the competing services we ’ ve reviewed. It presently costs $ 15 per exploiter per month, plus the monetary value of any Microsoft 365 design that includes Teams. At the entrance flat, you can purchase Microsoft 365 Business Basic at $ 5.00 per user per calendar month, so your full cost for access to Teams Phone would be $ 20 per user per calendar month. In accession to Teams, this tier gives each exploiter access to web and fluid versions of Word, Excel, and PowerPoint .PCMag Logo
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This service tier comes bundled with a Calling plan that lets you make calls to numbers on the public switched call network ( PSTN ). The one drawback to Microsoft ‘s approach is the number of minutes, which is fixed at 3,000 per calendar month. That works out to 50 hours per month, although minutes are rolled up for the total drug user count. That should cover tied the most talk-happy customers. On the higher conclusion, you can purchase Microsoft 365 E5 licenses for $ 57 per drug user per calendar month, which includes Teams Phone, Windows 11, and the full cortege of Microsoft Office products. This enterprise-focused tier offers extra ways to connect to the PSTN. You can purchase Microsoft ‘s Calling plan, or you can besides create direct connections to your local telephone operator or to your on-premises phone arrangement .

Deep Integration With Microsoft Teams

Microsoft Teams Phone works seamlessly within the Microsoft Teams environment to add VoIP softphone features to your communications cortege. once you ‘ve integrated the addition, Teams users will see a Calls menu in the left menu of the app that lets them stead calls. It in full integrates with their Outlook reach list, excessively .

The Microsoft Teams mobile customer for Android and io has the same features as the desktop customer. We tested the Teams Phone apps on an Android earphone and an iPad Pro. Both devices delivered the Teams Phone experience you would expect from a mobile platform in a coherent way. The key here is making it possible to continue your work communications in a BYOD scenario. Teams Phone uses the concept of “ channels ” as a manner for groups to hold meetings, conduct multi-party conversations, and collaborate on files. New is the ability to assign a call queue to a channel, which lets any distribution channel member answer incoming calls to a team number .

Desktop Phone Dialing

Although Teams Phone is foremost a part of the broader Teams software suite, Microsoft has done a estimable problem of making it available with traditional background VoIP phones, besides. It supports a wide variety of devices for personal and group communications. For this review, Microsoft provided us with a Yealink WH67, which comes with an earphone and a infrastructure that functions as a charging station and a speakerphone. Setup was quick, and it connected to our test Teams account with no issues .

The life-size background phone integrates tightly with Microsoft Teams displaying Calls, Calendar, People, and Voicemail tiles on the large discolor touch screen display. Touching any of the tiles takes you to a fresh screen door for far actions. The Calendar tile brings up your current calendar from your Microsoft 365 bill, with daily events in a scrollable window on the forget english and details about the choose event on the right. besides from the traditional-calling department, Microsoft improved the width of its PSTN calling plans with local anesthetic operators. Since we last tested the merchandise, it has expanded the local calling plans to closely doubly the phone number of ball-shaped markets as earlier. Just over a year ago, there were 18 markets ; as of this reappraisal, there are 33 markets, with more in the works. This includes both standard PSTN functionality and operator-assisted calling .

Teams Phone Administration

The chief way to administer Teams Phone is through the standard Teams web UI. You can handle most normal administrative tasks, such as adding and removing users, from the extensive list of available functions .

You can besides programmatically perform a count of administrative tasks using Microsoft PowerShell. This is useful for tasks involving a boastfully total of user accounts, such as using policies to assign 25 users to a team all at once. however, doing then does take some program and Microsoft administration understanding. Organizations that lack such expertness may be be frustrated to discover that there ‘s no equivalent direction to perform these tasks with the web UI. In its party favor, Teams Phone delivers deep penetration into your margin call quality and overall custom with analytics and reports. In addition to basic use report, the Call Quality Dashboard provides a comprehensive look at underlying metrics to determine how your organization has been performing. In fact, these reports are the best of any product we ’ ve reviewed. The timbre Drill Down reports show overall sound recording timbre and dependability as a monthly vogue. A failure Drill Down report breaks down call failures by media, drop, setup, and failed sessions to give an even more farinaceous look at why failures occur .

unfortunately, Microsoft Teams Phone only supports some call center features found in Dialpad and RingCentral MVP. For case, you can implement synergistic spokesperson response, but the service does n’t let callers hang up and get a call-back once an agent is available, preferably than waiting on hold. similarly, Microsoft Teams lacks call center supervisory features, such as call monitor, the ability to break into a call, or deploying a virtual receptionist. Be mindful, however, that Teams Phone is not the only way to deploy a business VoIP experience on top of Microsoft Teams. Most of the early VoIP systems in this class ‘s batch of reviews besides offer prebuilt Teams integrations. There ‘s no deny that getting both your business message tools and your VoIP service from a single seller has its advantages, but this convenience should n’t dissuade organizations with needs that are n’t served by Teams Phone from investigating early options .

Microsoft Shops, Take Notice

If you ‘re a dedicate Microsoft customer, the Teams Phone addition has a set to offer, specially if you ‘re already using Microsoft 365 and Teams. We should reiterate, though, that this service does n’t quite match up to Dialpad or RingCentral MVP ’ s enterprise-class voice services when it comes to call center functionality. Teams Phone makes common sense for companies presently using Microsoft Teams that are looking to add integrate voice in stead of a separate call condense.

As Microsoft Teams continues to improve—especially as it broadens the number of local hustler partners—it may become even more difficult to choose something else, specially if basic voice calling is your primary requirement. If you ‘re looking for a full suite of advanced features, consider Intermedia Unite, our Editors ‘ Choice award winner for call dependability, and RingCentral MVP, which earns the Editors ‘ Choice award for its high bulk of calls. even better, both services offer team integrations .
Microsoft Teams Phone
4.0

Check Price

Pros

  • deep integration with Microsoft Teams and Microsoft 365
  • Detailed call quality metrics with deep insight into the system
  • expanded roll of local calling plans

Cons

  • Calling plan still limited to 3,000 minutes ( 50 hours ) per month
  • Some administration tasks still require PowerShell scripting

The Bottom Line
deep integration with Microsoft 365 and an expanding roll of local calling plans make Teams Phone an excellent VoIP service for Microsoft shops .

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