8×8 eXperience Communications as a Service Review

Since we final reviewed 8×8 X Series, the company has prettied up the product name to 8×8 experience Communications as a Service ( XCaaS ), but it remains the same solid business voice-over-IP ( VoIP ) rival. As with previous releases, 8×8 has continued to enhance its offer with iterative improvements. New features this time chiefly focus on making communication tasks easier and better integrated with services like Microsoft Teams .

8×8 XCaaS Pricing and Plans

Pricing for the base 8×8 XCaaS Express service starts at $ 15 per drug user per month, the lapp as the X1 tier from our former review. This flat includes unlimited voice calling, video, and messaging, plus support for multi-site and multi-level auto-attendant. This feature of speech tilt makes 8×8 Express a good value for an entry-level service tier. The following level up is the X2 tier, the start price for which has been lowered by a dollar to $ 24 per user per month. This grade adds unlimited voice calling to 14 countries, video and sound recording conferencing plus chat, and a respectable list of little clientele and enterprise integrations .PCMag Logo
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Since 1982, PCMag has tested and rated thousands of products to help you make better bribe decisions. ( Read our editorial mission. ) The X4 service costs $ 44 per user per calendar month up international calling to 48 countries provides entree to the new Frontdesk call-reception feature ( more on that downstairs ), advanced call wield, call quality coverage, analytics, and call-center features including barge, monitor, and whisper. In cosmopolitan, 8×8 is one of the more low-cost offerings in our current roundup, with pricing comparable to Dialpad .

Client User Experience

As in our earlier reviews, one of 8×8 ‘s greatest military capability is the overall serviceability of the merchandise ‘s interface, which has been systematically high for users and admins alike. At the like time, the interface is silent missing some productiveness features found in early products like Dialpad and our Editors ‘ Choice winners RingCentral MVP and Intermedia Unite. You can get similar features if you ‘re a Microsoft Teams exploiter, but they do n’t exist in the product itself. The 8×8 XCaaS background client is called 8×8 work for Desktop, and installers are available for both Windows and macOS. New for this release, users can besides get the like exploiter have from a web browser via the 8×8 employment for Web product, which is available for all service tiers at no extra charge. All functionality found in the background node, including video meetings, is available using the browser-based version .

Like other products in this roundup, 8×8 ‘s focus on meetings is promptly apparent. The product supports meetings of up to 500 participants as a separate of its infrastructure X2 box, which will cost you extra with Dialpad. other features such as in-meeting polls, post-meeting summaries, break rooms, and virtual backgrounds bring 8×8 on equality with all the popular video conferencing products. besides new is extra mobile defend for screen partake and even mobile browsers for users who have n’t installed the 8×8 mobile node. Updates to the intersection ‘s basic articulation features include seamless call flipping between devices, sharing of voicemails, a call quality indicator for desktop and mobile, and support for messaging on Android Auto. besides on the mobile device front, it ‘s now possible to initiate television meetings from mobile devices. You can configure this feature so that it ‘s available over a telephone ‘s mobile data plan or restrict it to Wi-Fi merely. We were able to initiate a confluence from the call and connect both from the desktop customer and the web browser interface. We besides tried out the call-flip feature, which works a short differently than some of the early products we tested. With 8×8, you initiate the flip from the device you wish to move to by dialing *88 and hitting Send .

Account Administration

All basic administration tasks happen through an admin web portal vein, which boasts a UI that does a great job of easing administration tasks. The layout and functionality have n’t changed much at all since our last review. Tasks are still grouped under the headings of Setup, Phone System, and Work Groups .

Some functions have been moved approximately, such as designating system administrators. This nowadays happens under the Roles & Permissions section. A virtual Assistant is available for all administrative functions to help guide you through unfamiliar processes. however, while we remain impress with 8×8 ‘s exploiter feel overall, some longstanding—if minor—annoyances persist. For example, you ‘ll silent need to use the bulk edit to change an individual ‘s arrogate locate .

Frontdesk Reception Handling

One of the more meaning additions to this class ‘s unblock is the new Frontdesk feature, which offers excess functionality to companies who want to designate an extension as their telephone receptionist. It ‘s designed to make it easier to designate a user to receive and greet all incoming calls and route them to the appropriate extensions. One downside is that you ‘ll need at least an X4 license to take advantage of this raw feature. We went through the process of configuring a receptionist character and found it to be straightforward. You must either create a new drug user or designate an existing user as a receptionist in the Users department of the Administration page. Once that ‘s done, the new Receptionist will have extra Frontdesk features available in the desktop node application to make finding employees from the party directory and transferring calls a short easier .

Integrations and Analytics

Like other players in our current roundup, 8×8 offers a diverseness of integrations with third-party software that your organization might already be using. For model, in summation to basic password authentication, it besides integrates with bodied identity management systems and provides a SCIM 2.0 compliant interface for exchanging credentials. Default SCIM support is available for Microsoft Azure Active Directory and Okta. access to analytics must be enabled on a user-by-user basis. Once that ‘s done, analytics will show up as an option from the one sign-on ( SSO ) page. The web-based interface provides access to a wide range of statistics about calls and some information about call quality. You ca n’t modify any of the reports, but you can filter by date and view the information by device or drug user .

8×8 besides provides APIs that developers can use to access SMS, television, and analytics. For model, using the SMS API it ‘s possible to create a mobile confirmation textbook message for function by any application. The platform besides supports the open-source Jitsi project for building secure video conferencing applications. And then there ‘s Sameroom, an integration for connecting with team messaging applications like Slack and Telegram .

A Solid Choice for SMBs

We continue to see 8×8 XCaaS as a reliable option for small businesses, with a firm and growing menu of features. The new Frontdesk component is a welcome addition for companies that want to emulate a traditional receptionist ‘s desk. What ‘s more, 8×8 ‘s entry-level price will be attractive to new customers, and even its higher pricing tiers are competitive. It ‘s still missing some of the advanced features of our Editors ‘ Choice category leaders. hush, its easy-to-navigate UI should make it attractive to businesses that do n’t want or need to dedicate much clock time to configuring their telephone systems .
8×8 experience Communications as a Service


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  • Lots of features in the root put up, including television conferencing
  • Improved mobile television from earlier versions
  • easy apparatus for fluid and desktop clients
  • New Frontdesk feature for receptionists

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  • Missing productiveness features found in other products
  • Some exploiter settings entirely configurable using bulk edit
  • Analytics reports are n’t configurable

The Bottom Line
8×8 ten Series remains a solid choice for businesses that want a rich menu of features but do n’t want to break the bank. What ‘s more, It offers an easy-to-use UI that users and admins will both appreciate .

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