The 10 Best Virtual Call Center Software for 2022

Top 10 virtual call center software

Zendesk Virtual Call Center Software
Embedded within Zendesk ’ s industry-leading ticket organization is virtual call center software that is designed to facilitate a seamless customer experience. Regardless of the number and variety show of service channels, Zendesk has a plan with the capacity to meet your needs. even better, our packages are assembled to provide the capabilities necessity to help teams of any size purpose issues faster right field out of the box .
Plus, since we ( and you ) are in this for the hanker haul, Zendesk comes equipped with the trailing and monitoring tools you need to optimize your operations over clock .

A platform for your agents to thrive

The agent know directly impacts the customer experience. When your agents have to madly click through multiple tabs to take notes, log conversations, or access customer data, they can ’ metric ton focus on the customer in battlefront of them. And their ability to cursorily address issues suffers. But when agents can handle voice corroborate in the same workspace as all other channels, and they have access to full customer context, they can quickly get to the southern cross of customers ’ most complex and pressing issues.

Quick time-to-value without sacrificing customizability

however you choose to deploy Zendesk, you can do so much faster than you can with any other platform without sacrificing extensibility. With Zendesk ’ s ability to integrate with more than 90 telephone providers, you can well plug in your favored predict center solution. Or you can use Zendesk as your standalone telephone provider. Either way you go, you can then build on your part capabilities with extra tools and services such as advance call transcription, editing, and quality assurance capabilities .

Measure and improve your voice support

Your agents ’ conversations with your customers are a goldmine of information. Yet traditional call centers make this information unmanageable and dearly-won to collect. not so with Zendeskwhich is equipped with useful traverse tools like call recording, queue volume metrics, and real-time report. Using these tools and others, your managers and agents can well see what aspects of your visit center operations are working well and where there ’ second board for improvement. Plus, with birdcall recordings, managers can sit down with agents and provide detail feedback with real exemplar scenarios to analyze. At a higher level, you can besides use Zendesk ’ s cross-channel report to compare voice performance against messaging, e-mail, new world chat, and other colloquial experiences .

Pricing Plans:

  • Suite Team: $49 user/month
  • Suite Growth: $79 user/month
  • Suite Professional: $99 user/month
  • Suite Enterprise: $150 user/month

Free trial: 14 days

Features of Zendesk Suite Team

  • Voicemail
  • Text messaging
  • group call routing
  • Display a number on web widget
  • call forwarding
  • Caller ID
  • Failover
  • Customized greeting
  • Automatic ticket creation
  • Mute, hold, and warm transfer
  • Omnichannel support
  • Call recording
  • 90+ telephony providers
  • APIs, SDKs, and integrations

Aircall Virtual Call Center Software
Aircall is a popular virtual call center solution that claims to be arsenic dim-witted to set up as managing your electronic mail. E-commerce brands and software companies alike use Aircall to deploy basic call plaza capabilities like address rout and IVR arsenic well as more advanced features like Power Dialing and CRM integrations. You can besides use Aircall to craft automations, analyze call data, and integrate with your early tools .
A common theme in negative reviews about Aircall is the tempo and efficiency of the onboarding march. several G2 reviewers noted that Aircall documentation staff seemed “ hands-off ” and “ slow ”. The more convinced feedback centered around Aircall ’ s facilitate of function and effective integrations .
Aircall ’ s vertical call center plans all include outright inbound and outbound calling within the US and Canada. A 7-day complimentary trial is available and their plans start at $ 30 per user/month .

Pricing Plans:

  • Essentials: $30 user/month
  • Professional: $50 user/month
  • Custom: Call for details

Free trial: 7 days

Features of Aircall Essentials

  • API and 95+ integrations
  • Call recording
  • IVR
  • Unlimited calling in the US and Canada
  • SMS
  • Click-to-dial
  • Call queuing

Learn more about Zendesk for Aircall .
CloudTalk Virtual Call Center Software
Growing businesses need virtual call plaza software that can expand with them. In that deference, CloudTalk fits the charge with call numbers for more than 140 countries throughout the universe. Large, multinational logistics companies, car manufacturers, and retailers trust CloudTalk as their virtual predict center software of option .
CloudTalk includes all the basic and advance features you ’ five hundred expect and need from your software. Call line up, call option commemorate, extensions, SMS subscribe, personalized greetings, and much more hail standard in every design .
CloudTalk plans range in price from $ 25 to $ 50 per user/month. worth noting though is that if you need to enable outbound calling, you ’ ll have to purchase a Custom plan which includes inexhaustible outbound calls billed at a flatcar pace .

Pricing Plans:

  • Starter: $25 user/month
  • Essential: $30 user/month
  • Expert: $50 user/month
  • Custom: Call for details

Free trial: 14 days

Features of Cloud Talk Starter Plan

  • Unlimited inbound and intracompany calls
  • Click to call
  • ACD
  • Mobile app
  • International numbers for 140+ countries
  • Unlimited call queues
  • Call recording
  • Call flow designer

Learn more about Zendesk for CloudTalk .
TalkDesk Virtual Call Center Software
Although TalkDesk ’ s web site features many different products, the software is chiefly a virtual call center solution. In accession to its core virtual call center functionality, TalkDesk includes a self-service portal, work force management capabilities, employee collaboration tools, and full-bodied CX analytics. Plus, the mobile app enables sales and service reps to make and receive calls from anywhere .
G2 reviewers give TalkDesk high ratings, with many customers highlighting the solution ’ s easy-to-use interface, valuable reports, and elementary implementation. however some customers have noted that the analytics and call read in TalkDesk leaves something to be desired. Pricing for Talkdesk starts at $ 75 per user/month and tops out at $ 125 per user/month and there is no exempt test .

Pricing Plans:

  • Essentials: $75 user/month
  • Elevate: $95 user/month
  • Elite: $125 user/month

Free trial: Not available

TalkDesk CX Cloud Essentials Plan Features

  • Talkdesk Studio
  • Real-time dashboards
  • API access
  • Knowledge management
  • 60+ out-of-the-box integrations
  • Virtual agent

Learn more about Zendesk for Talkdesk
Five9 Virtual Call Center Software
Restaurants, retailers, and professional service providers all use Five9 to power their call centers. The ability to manage customer relationships across voice, e-mail, social, SMS, video recording, and more mean Five9 ’ s virtual call center field software is worth considering for brands with many different serve channels .
Seamlessly stitching your call center software to the rest of your customer experience can mean the dispute between good and great customer service. Plus, Five9 offers other call solutions if you need to expand internally or externally. While pricing is not available for Five9 ’ randomness packages, you can expect no-fee long-distance calling on all their packages .

Pricing not available

Free trial: Not available

Features

  • Omnichannel ticket routing
  • IVR
  • ACD
  • Real-time and historical dashboards
  • Predictive dialing
  • Intelligent virtual assistant
  • Outbound dialer
  • Call recording
  • Web call back
  • Workflow automation

Learn more about Zendesk for Five9 .
NICE CXone Virtual Call Center Software
Our research in 2022 showed that 61 percentage of customers do not give a ship’s company a irregular find when their service doesn ’ thymine meet their expectations. So it ’ s disconcerting to see many G2 reviewers noting how NICE CXone tends to crash when the volume is senior high school. however, when NICE CXone is functional, its capabilities are herculean .
NICE CXone features quality management and resource plan tools along with call center analytics, business VOIP, and automated call route. Large, advanced organizations like Visa, American Airlines, UnionBank, AAA, and more trust their call center software to NICE CXone .
unfortunately, NICE doesn ’ t publish its price. You ’ ll have to make contact with the company to get information about license and implementation costs .

Pricing not available

Free trial: 60 days

Features

  • Workforce management
  • Live chat
  • Reporting
  • Native integrations
  • Self-service knowledge base
  • Workforce management tools
  • Customer feedback surveys
  • Live chat software

Learn more about NICE inContact CXone Agent for Zendesk .
Ameyo Virtual Call Center Software
Trusted by more than 1600 customers spread throughout 40 countries, Ameyo is a desirable rival in the virtual call center field software distance. In summation to its virtual call concentrate software, Ameyo besides provides inbound and outbound call center, obscure contact center, and colloquial AI solutions .
Its virtual software includes all the basic and promote features you need to improve customer engagement, whether that ’ s through inbound or outbound calling. noteworthy features include visit disposition, voice blasts, a preview dialer, and intelligent call routing with IVR and ACD. On the agent have side, Ameyo is set up as a incorporate agent background so agents can handle tickets across channels in one consolidate splashboard .
Ameyo does not publish pricing information. To get more data about pricing, you ’ ll need to script a demonstration through the Ameyo web site .

Pricing not available

Free trial: Not available

Features

  • Predictive dialer
  • On-call options (hold, mute, transfer, etc.)
  • Call summary notes
  • Mass notifications
  • Number masking
  • CRM integrations
  • Call and screen recording
  • Call center analytics
  • ACD
  • IVR

Learn more about Ameyo for Zendesk .
8x8 Virtual Call Center Software
many Zendesk customers use the 8×8 virtual contact center in combination with Zendesk to serve their customers more efficiently. Yet even on its own, 8×8 is a solution worth considering due to its powerful call handle capabilities, comprehensive shape management, and seamless interface whether you ’ re using the software on a desk call, desktop, or mobile device .
But 8×8 doesn ’ thymine just focus on call handling. The software besides includes a suite of work force engagement management tools including call volume bode, customer surveys, call option record, and real-time performance dashboards. If you opt for 8×8 ’ second solution, you ’ ll have your option between three plans ranging in price from $ 125 to $ 175 per user/month. You can save 25 % on those monthly costs if you sign up for a annually subscription .

Pricing

  • Contact center X6: $125 per user/month
  • Contact center X7: $138 per user/month
  • Contact center X8: $175 per user/month

Free trial: 30 days

Features of Contact Center X6

  • CRM
  • Conferencing (video and audio)
  • Reporting and analytics
  • Skills-based routing
  • Call recording
  • IVR
  • Call monitoring

Learn more about Zendesk for 8×8 .
Genesys Virtual Call Center Software
As part of their cortege of liaison center solutions, Genesys provides virtual call center software aimed at simplifying customer experiences across all channels. Genesys bills its software as a entail to communicate cursorily and seamlessly not just over the phone, but besides through social media, your web site, and live chat .
Genesys is able of handling inbound and outbound calling and comes equipped with basic technologies like IVR and ACD for call route. You can buy Genesys licenses in two ways, either with one of their three packages or with a custom software package. Their packages range from $ 75 to $ 150 per calendar month and require a minimum commitment of $ 2000 per calendar month .

Pricing

  • Genesys Cloud CX 1: $75 per user/month
  • Genesys Cloud CX 2: $110 per user/month
  • Genesys Cloud CX 3: $150 per user/month

Free trial: 30 days

Features Genesys Cloud CX 1 Plan

  • Performance dashboards
  • Real-time and historical reporting
  • Inbound voice routing
  • IVR and web callback
  • Voicebots

Learn more about Zendesk for Genesys .
Bright Pattern Virtual Call Center Software
Featuring an impressive balance of sophistication and ease-of-use, Bright Pattern helps virtual call center agents leverage the power of embedded AI to ensure high-quality customer experiences. Bright Pattern besides comes with a overplus of democratic CRM integrations including connections with Zendesk, Salesforce, Oracle Service Cloud, and ServiceNow.

G2 reviews on Bright Pattern are overwhelmingly positive and the few minus reviews seem relatively minor. The independent cocksure feedback is that Bright Pattern ’ s service is quick and accurate, rarely goes toss off, and has strong out-of-the-box functionality. Pricing for Bright Pattern is not publicly available but they offer three packages which you can request a quotation mark on their web site .

Pricing not available

Free trial: 30 days

Features

  • Inbound Voice Calls
  • Outbound Voice Calls
  • ACD
  • IVR
  • Callback
  • Personal Routing
  • Journey History
  • Customer Profile
  • Surveys
  • Reporting and Customizable Dashboards
  • Knowledge Base
  • API Access
  • Call Recording (90 Days)
  • Screen Recording (30 Days)

Learn more about Zendesk for Bright Pattern .

reference : https://shoppingandreview.com
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