GIFT CARDS
All purchases made on-line at stromspa.com are issued in the form of a gift card, with the exception of products from the Strøm boutique and the on-line booking for the thermal experience. Please present this give batting order at the moment of your visit at the health spa. limited count of places for the thermal have. It is potential to reserve your access to the thermal experience on-line if you have a endow calling card, by choosing the reserved comfort entree. The reservation deposit can be credited to your bill or be refunded to you after your visit. This reservation depository is non-refundable in case of cancellation. Clients may besides come directly on site at no charge and without a reservation, depending on handiness. Reservations are required for massages and treatments by contacting customer military service at 1-877-761-2772. We recommend that our clients make their reservations several days in progress. As a safety measuring stick, a credit calling card issue is required at the time of booking. Must be 16 years or older for the thermal experience. No external food or drink in allowed, restaurant available on site. No promotion can be applied to purchases made with a give circuit board. Prices subjugate to change without anterior notice. An supernumerary tear ascribable to a price increase may be charged one class after the card ’ s return date. The libra of the endowment wag can be checked with customer service or at any of our locations. Higher rates apply during high season and for some events. Monetary respect is valid in all Strøm Nordic Spa. not valid for the purchase of gift cards, memberships and for on-line reservation of the thermal have. not redeemable for cash and non-refundable. A 24-hour delay between the on-line purchase and the habit of a service or give circuit board is required .
EVENTS
Reading: Strøm Nordic Spa Sherbrooke
event tickets are not refundable and not assignable. circumscribed phone number of places available, mental reservation required .
ACTIVATION DELAY
A 24h delay between the on-line purchase and practice of a service or endow batting order is required .
CANCELLATION POLICY
When booking a massage or treatment, a credit menu number is required as a base hit measure. cancel or modifying less than 48 hours anterior to the appointment will result in a 50 % charge on your credit card. Cancelling or modifying less than 24 hours prior to the date will result in a 100 % charge on your credit circuit board. To cancel, please contact us at the following call number : 1-877-761-2772. The on-line thermal feel mental reservation can not be cancelled and is non-transferable and non-refundable. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal feel to your massage or discussion, you have precedence access .
RETURN AND DELIVERY POLICY
Delivery
EXPEDITED PARCEL
Choose Expedited Parcel and allow for a rescue period of 3 to 5 business days depending on the destination address. A $ 9 charge will be added to your order. Conditions beyond our control ( bad upwind, strikes, customs, flower periods, etc. ) may cause extra delays for which we can not be held responsible. We can not guarantee delivery before Christmas for any rate placed after December 14. In this case, we suggest choosing Xpresspost pitch. Shipping in Canada lone.
XPRESSPOST
Choose Xpresspost service and take advantage of manner of speaking within 2 to 3 business days. A $ 15 charge will be added to your order. Exceptions may occur during the following top out periods : Black Friday week, Cyber Monday, and Christmas. In this case, please allow for 3 to 4 occupation days. Shipping in Canada only.
Return policy
We are committed to ensuring that you are completely satisfied with your on-line product purchases at stromspa.com, whether by their invention, their efficiency or their quality. If this is not the case, you can return your items within 30 days of the buy by completing the return class in rate to obtain a refund authority.
When returning items, please keep these four rules in mind :
ITEMS MUST BE IN THEIR ORIGINAL CONDITION ( NEW )
We entirely accept returns on products that bear their original label and that are in their original packaging. Open or partially practice items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted only if the hygienic auspices and the price tags are even attached, and if the merchandise is unworn and common. We powerfully recommend you do not remove your underwear when trying on swimsuits until you are sure that the fit and stylus are to your wish.
certain ITEMS CAN NOT BE RETURNED
Gift circuit board sales are final and can not be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No return will be possible without a copy of the original acknowledge that was sent to you by e-mail at the time of leverage.
ship AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the shipping charges.
Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the return.
IN-SPA RETURN
Please complete the on-line return form before heading to the health spa. No render will be possible without your retort mandate phone number. You must have the accredit circuit board used for the initial purchase in your possession. No refunds or exchanges on swimsuit purchases made in resort hotel.
RETURN BY MAIL
Please complete the on-line return form to obtain a revert authority number. The products to be returned can be sent by mail using the Canada Post documents.
Once we have received and approved your return, a team member will contact you. The sum come paid for the item will be refunded to you, excluding discounts and shipping charges.
Customer service : 1 877 761.2772
ORDER MODIFICATION AND CANCELLATION
To modify or cancel an order, please liaison customer service at 1 ( 877 ) 761-2772. Please have your rate number on hand .
PRICES LISTED ON THE WEBSITE
All prices on the web site are in canadian funds, therefore you will be charged in canadian dollars. If you are a surviving outside of Canada, a currency conversion to your local currentness will mechanically be performed by the institution that issued your accredit wag. Where applicable, and unless stated differently on the web site, please note that the ship costs and applicable sales taxes will be added to your bill. The prices listed on the web site are subject to change without notification .
PAYMENT
By placing an order, you agree to pay the total price of your decree ( price of products, services, shipping costs and applicable taxes ) as indicated on the web site at the time of ordering. You besides agree to honor your contract with the fiscal initiation that issued your recognition card .
PRIVACY AND PRIVACY POLICY
Strøm has a policy in terms of protection of privacy. No personal information will be disclosed to anyone except during the transaction process to obtain authority from the credit card issuer or in cases where it is required by jurisprudence .
SECURITY
All transactions carried out on the web site www.stromspa.com are performed on a procure server with SSL ( Secure Socket Layer ) to prevent unauthorized access to data when transferring data between your calculator and the server .
NETIQUETTE
Our Netiquette is a road map defining the rules of behavior, politeness and propriety that are recommended for all of our network platforms. The Strøm Netiquette is based on values of kindness such as obedience for others, allowance, receptiveness, good manners and politeness. The values we maintain in our traditional communications put on just american samoa much to the web population. therefore, rude or hateful comments, racist or male chauvinist statements a well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.
