GIFT CARDS
All purchases made on-line at stromspa.com are issued in the class of a endow tease, with the exception of products from the Strøm boutique and the on-line reservation for the thermal know. Please present this giving wag at the moment of your visit at the resort hotel. limited number of places for the thermal experience. It is possible to reserve your access to the thermal experience on-line if you have a endowment batting order, by choosing the reserved quilt access. The reservation situate can be credited to your bill or be refunded to you after your visit. This reservation deposit is non-refundable in case of cancellation. Clients may besides come immediately on web site at no charge and without a reservation, depending on handiness. Reservations are required for massages and treatments by contacting customer overhaul at 1-877-761-2772. We recommend that our clients make their reservations respective days in advance. As a safety measure, a credit circuit board number is required at the time of booking. Must be 16 years or older for the thermal have. No away food or drink allowed, restaurant available on site. No promotion can be applied to purchases made with a endowment card. Prices subject to change without anterior notice. An extra charge due to a monetary value increase may be charged one year after the poster ’ s write out date. The libra of the endow card can be checked with customer serve or at any of our locations. Higher rates apply during high gear season and for some events. Monetary prize is valid in all Strøm Nordic Spa. not valid for the buy of giving cards, memberships and for on-line reservation of the thermal have. not redeemable for cash and non-refundable. A 24-hour delay between the on-line buy and the use of a avail or giving card is required .
EVENTS
consequence tickets are not refundable and not assignable. specify number of places available, reservation required .
ACTIVATION DELAY
A 24h delay between the on-line buy and use of a overhaul or endowment tease is required .
CANCELLATION POLICY
When booking a massage or treatment, a credit poster phone number is required as a condom bill. cancel or modifying less than 48 hours anterior to the appointee will result in a 50 % charge on your recognition calling card. Cancelling or modifying less than 24 hours anterior to the appointment will result in a 100 % commit on your credit circuit board. To cancel, please contact us at the following earphone count : 1-877-761-2772. The on-line thermal experience mental reservation can not be cancelled and is non-transferable and non-refundable. The mental reservation of a massage or treatment does not include the thermal have. If you add the thermal experience to your massage or treatment, you have priority access .
RETURN AND DELIVERY POLICY
Delivery
EXPEDITED PARCEL
Choose Expedited Parcel and allow for a delivery period of 3 to 5 business days depending on the address address. A $ 9 charge will be added to your regulate. Conditions beyond our master ( bad weather, strikes, customs, point periods, etc. ) may cause extra delays for which we can not be held responsible. We can not guarantee delivery before Christmas for any holy order placed after December 14. In this case, we suggest choosing Xpresspost delivery. Shipping in Canada alone.
XPRESSPOST
Choose Xpresspost service and take advantage of delivery within 2 to 3 business days. A $ 15 charge will be added to your order. Exceptions may occur during the be point periods : Black Friday week, Cyber Monday, and Christmas. In this case, please allow for 3 to 4 business days. Shipping in Canada alone.
Return policy
We are committed to ensuring that you are wholly satisfy with your on-line product purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the case, you can return your items within 30 days of the buy by completing the return mannequin in order to obtain a tax return mandate.
When returning items, please keep these four rules in mind :
ITEMS MUST BE IN THEIR ORIGINAL CONDITION ( NEW )
We only accept returns on products that bear their original label and that are in their original promotion. Open or partially use items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted entirely if the hygienic security and the price tags are calm attached, and if the merchandise is unworn and common. We powerfully recommend you do not remove your underwear when trying on swimsuits until you are sure that the meet and style are to your liking.
certain ITEMS CAN NOT BE RETURNED
Gift batting order sales are final examination and can not be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No restitution will be possible without a copy of the original receipt that was sent to you by e-mail at the time of purchase.
ship AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the transportation charges.
Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the return.
IN-SPA RETURN
Please complete the on-line return form before heading to the resort hotel. No retort will be potential without your return mandate number. You must have the credit rating card used for the initial leverage in your possession. No refunds or exchanges on swimsuit purchases made in resort hotel.
RETURN BY MAIL
Please complete the on-line hark back form to obtain a return authorization issue. The products to be returned can be sent by mail using the Canada Post documents.
Once we have received and approved your return, a team member will contact you. The sum measure paid for the detail will be refunded to you, excluding discounts and shipping charges.
Customer service : 1 877 761.2772
ORDER MODIFICATION AND CANCELLATION
To modify or cancel an order, please contact customer service at 1 ( 877 ) 761-2772. Please have your order phone number on hand .
PRICES LISTED ON THE WEBSITE
All prices on the web site are in canadian funds, therefore you will be charged in canadian dollars. If you are a live outside of Canada, a currency conversion to your local anesthetic currency will mechanically be performed by the initiation that issued your credit batting order. Where applicable, and unless stated differently on the web site, please eminence that the embark costs and applicable sales taxes will be added to your bill. The prices listed on the web site are subject to change without notice .
PAYMENT
By placing an ordering, you agree to pay the total price of your order ( price of products, services, shipping costs and applicable taxes ) as indicated on the web site at the time of ordering. You besides agree to honor your compress with the fiscal mental hospital that issued your credit card .
PRIVACY AND PRIVACY POLICY
Strøm has a policy in terms of protection of privacy. No personal data will be disclosed to anyone except during the transaction march to obtain authorization from the credit card issuer or in cases where it is required by jurisprudence .
SECURITY
All transactions carried out on the web site www.stromspa.com are performed on a secure server with SSL ( Secure Socket Layer ) to prevent unauthorized access to data when transferring data between your computer and the waiter .
NETIQUETTE
Our Netiquette is a guideline defining the rules of behave, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of kindness such as respect for others, allowance, openness, good manners and politeness. The values we maintain in our traditional communications enforce precisely adenine much to the web universe. frankincense, rude or hateful comments, racist or sexist statements angstrom well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.
