Table of Contents
Q: I forgot/lost my password. What can I do?
A : If you have an existing login to the Parent Portal, you can click the “ Forgot Username or Password ? ” connect on the login page to reset your password or to recover your username .
Q: I haven’t created my Parent Portal account yet. What do I do?
A: When you first base enrolled your child ( ren ) in Franklin Academy, you should have received a letter with your Access ID and Access Password. If you do not have them or never received them, please contact the school immediately.
If you have your Access ID and Access Password, click the “ Create Account ” button on the Parent Portal login page.
On the “ Create Parent Account ” page, enter your data and create your own username and password. then complete the “ Link Students to Account ” part, using the Access ID and Access Password provided by the school.
Q: When can I access the PowerSchool Parent Portal?
A: The PowerSchool Parent Portal is accessible to registered parents/guardians 24 hours a day, seven days a week. The lone exception to this is during scheduled maintenance or during the summer months when access is suspended as we update the scholar information for the trace school year.
Q: Who may access the PowerSchool Parent Portal?
A: All empower parents or guardians will receive the Access ID and Access Password. These two items are required to access scholar data. You may plowshare them with anyone you would like to be able to access the Parent Portal .
Q: I have multiple children at Franklin Academy. Can I access all of their information with the same login information?
A: Yes. All students will be linked to your account and switching between their information is american samoa easy as clicking on the tab key with their name on it. To add extra children to your PowerSchool Parent Portal :
1 ) Log into your existing Parent Portal Account.
2 ) Click on “ Account Preferences ” in the leave navigation.
3 ) click on the “ Students ” tab.
4 ) Click the “ Add ” button.
5 ) Enter the student identify, the Access ID, the Access Password and your relationship to this new student.
6 ) Click the “ Submit ” button.
7 ) Repeat steps 4 & 5 for each child you would like to add to your report .
Q: Can I access the PowerSchool Parent Portal from anywhere?
A : yes. You can access the PowerSchool Parent Portal from any computer with internet access. You can besides access it via the mobile phone app, which can be downloaded from iTunes App store and the Google Play store .
Q: Is there a fee or a cost to access the PowerSchool Parent Portal?
A: No. The PowerSchool Parent Portal is a free service offered to Franklin Academy parents/guardians .
Q: How can I get help navigating the PowerSchool Parent Portal?
A : There is a HELP link at the top of each Parent Portal page. You can besides download the PowerSchool Parent Portal User Guide .
Q: I’m getting a “Contact Server Administrator” error when I try to login to the PowerSchool Parent Portal?
A : There is a know issue with PowerSchool when you have more than one child enrolled in Franklin Academy and you close the browser without logging out first. When you attempt to log back in, the system generates the “ Contact Server Administrator ” error. To prevent this from happening in the future, always log out of the PowerSchool Parent Portal before closing your browser ’ sulfur sieve.
once you see this erroneousness message, please contact the school and report the trouble. There is a process we can run which will resolve the problem in a few hours. It typically takes an overnight action to run before your access can be restored .
Q: How do I access the PowerSchool Parent Portal from my iPhone or Android device?
A : There is a free app called “ PowerSchool Mobile ”, which can be downloaded from the Google Play memory and the iTunes App memory.
Q: I’ve installed the iPhone or Android PowerSchool for Parents App, but I cannot find Franklin Academy. What do I do?
A : When you foremost run the PowerSchool for Parents app, you have to configure it for Franklin Academy and then for your child ( ren ). The Franklin Academy District Code is RHPT. You can besides find the code in the lower left corner of the PowerSchool Portal web page.
1 ) Launch the app and enter the District Code ( RHPT ). If that does not work, click the “ Where is my zone code ? ” link.
2 ) Do not search for Franklin Academy using the District Name or School Name fields. rather, enter ps.franklin-academy.org in the “ PowerSchool Server Address ” field and click the “ Submit ” clitoris.
3 ) The District Code will now be populated with asterisks and you can enter your username and password.
Q: Can I edit how the school contacts me? (Email, Robo-call & texts)
A : yes. Our western fence lizard K12 presentment system is fully integrated with the PowerSchool Parent Portal .
*You must be logged into the portal site with a PARENT/GUARDIAN report. student accounts can not access these settings .
once in the portal, you can :
- Add or Update Contact Information
- Specify which category of messages you want to receive
- Opt-Out of certain message channels or categories
- View previously sent messages
- To edit your message channels and categories, click the SwiftReachSwiftK12 icon
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- Select the “ Contact Information ” associate to update your liaison information .
- Select the “ Alert Preferences ” connection to configure your contact methods
Q: Why don’t I see the links to things like the online registration form, the lunch payment portal and the service hour page?
A : Franklin Academy utilizes both the PS Student Portal and the PS Parent Portal and they look very simliar. however, there are some authoritative differences between the two tools. For security and data integrity issues, there are features that are ONLY available to parents/guardians and can not be accessed via the student login .
1 – lunch Payments
2 – family Service Hours
3 – swift K12 presentment settings
4 – on-line Registration/Intent to Return mannequin
sol, how can you tell which portal site you are accessing ? In the amphetamine right-hand corner there is a welcome message. If the message displays your child ‘s name, you are logged into the scholar portal. If the welcome message displays your name ( parent ), then you are logged into the parent portal site .
Q: How do I access the breakfast/lunch payment portal from the PS Parent Portal?
A : The PowerSchool ( PS ) Parent Portal provides a direct connect to the School Payment Portal, where you can add money to your child ‘s breakfast/lunch account .
1 ) Once you are logged into the PS Parent Portal, you will find an “ arrow ” icon in the amphetamine right corner of the screen door. ( highlighted below )
2 ) once you ‘ve clicked the icon, a newly menu will appear. From this menu, select the “ School Payment Portal ” link. ( highlighted below )
3 ) The School Payment Portal link will take you to the requital action foliate. if you have not created an report and linked it to your PS Parent Portal account, you will need to do sol. Once you link your two accounts, clicking this link will mechanically pass your credentials and take you directly into the requital portal site without requiring you to login again .
I use the Powerschool Mobile App. Can I complete the school forms from my phone?
Yes. There are two types of forms that MUST be completed from the world wide web portal site : The annual “ Intent to Return ” and the “ annual adjustment Update ” forms. All other forms are accessible via the PowerSchool Mobile app. If you do not see the forms section in the app, you may be running an outdated version. Please upgrade your earphone ‘s PowerSchool app to the latest version and you should have access to all the school forms .
To view the forms from your mobile app :
1 ) Select the “ More ” option at the bottom of the app ‘s splashboard .
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2 ) Select the “ Forms ” connect, which should be the first listing .
( Do n’t forget to set your notification preferences, so you can be notified when a new mannequin is available. )