FAQ

About

What exactly is the Knix Online Warehouse Sale? 
Our 3rd official Online Warehouse sale will begin on Tuesday April 13th, at 12pm eastern time. Our biggest sale of the year features a excerpt of the latest Knix favorites at discounted prices. Because of limited survival, discounted prices will only be valid throughout the duration of the Warehouse Sale and are offered online merely while quantities end .
Am I on the wrong site?

If you are looking to ship to and shop in CAD please workshop on knixwarehouse.ca
If you are looking to ship to and shop in USD please shop on knixwarehouse.com

Products

What size am I?
big doubt ! Check out our size guide to determine your best fit .
Why is there a limited selection of products and colours?
In ordering to bring you the best quality and serve, our team has curated a excerpt of customer favorites for our Online Warehouse Sale .
We have besides included items that are overstock from by limited-edition collections. This selection is made-up of previous season ‘s trade, and we ’ re giving you the chance to shop at a bang-up price to help make board for new items at our warehouse .
Is Essential Underwear leakproof?
Our all-important underwear does NOT contain our Leakproof engineering and therefore does not protect against leaks. Our all-important Underwear is comfortable, practical and great for casual wear .
Do the colours come in both Leakproof and Essential Underwear? 
For this sale, our Leakproof and Essential Underwear collections are in different colours .
Can I choose my colours in the underwear bundles?
Our bundles are pre-packaged so you ’ re not able to request a unique color choice. If you decide to order a bunch, you will receive the trace coloring material :
leakproof : Aqua, Dahlia and Plum Velvet
substantive : Indigo, Just Peachy and Watermelon
essential lace : Sweet Fig, Violet Dusk and Whiskey Rose
essential Nude 2 ( beige ) : only sold as singles
Are the Essential Nude 2 (Beige) underwear sold as singles?
Yes, essential Nude 2 ( Beige ) underwear is available as singles .
Why do you have a lot of products offered in Beige but not other colours? 
We are in the summons of phasing out Beige as a core color in rate to offer products in Nude 1-5 or Pink Ginger. Because of this, we are giving you the probability to scoop up choose styles in Beige at a great price .

On Site

When I add an item to my cart, it is put on hold for me?
No, items are not reserved for you until your payment is processed and your confirmation number is received. We recommend shopping early ( and having your sizing ready ) in order to avoid disappointment .
What payment method options are available?
You ’ re able to use a variety of payments, including recognition card, paypal and accelerated checkout options .
Can I shop the warehouse sale in person? Can I pick up my order in-store?
The 2021 Warehouse Sale is online-only so we can not accommodate any in-store pickup for Warehouse Sale purchases or offer the Warehouse Sale forwarding in our retail stores .
Will you be restocking throughout the Warehouse Sale?
Our Warehouse Sale is inaugural derive, first base served. We will not be restocking through the sale, so be certain to act firm to get the styles and sizes you ’ re hop for since stock is circumscribed .

Ordering

All items are final sale and we can not make any changes once an order is placed. Please ensure your shipping address is correct, items in cart are the correct size and that the order quantities are correct. 

Can I change or cancel my order?
Because we ’ rhenium working to get your arrange shipped ampere cursorily as potential, we ’ ra ineffective to cancel or make any changes to an order once placed .
I decided I wanted to order more. Can my two orders be combined so I can save on shipping?
unfortunately, we ’ ra unable to combine orders placed individually .
Can I use my discount code, referral code or gift card on my Warehouse Sale order?
Sorry, no. Discount codes, referral codes, and gift circuit board codes created for use on Knix.ca, Knix.com, Knixteen.ca and Knixteen.com are not accepted on our warehouse sale websites, knixwarehouse.ca and knixwarehouse.com
Can I collect or redeem Top Drawer Rewards points, promotions and discount codes on my purchase? 
At this clock, only purchases made on knix.ca and knix.com are eligible to collect or redeem peak Drawer Rewards points, promotions and discount codes. Purchases made on knixwarehouse.ca and knixwarehouse.com are excluded .
Is a wash bag included in my order?
No, all warehouse sale orders are shipped without a wash bag

Shipping

How much is shipping?
Shipping charge for all orders $ 5 USD/ $ 5 CAD
How long will it take before my order is shipped?
due to a high volume of orders, it can take up to 10 business days for your items to be processed and shipped .
Can I shop the Warehouse Sale if I live outside the US and Canada?
We are lone able to ship orders placed on knixwarehouse.com and knixwarehouse.ca to customers located in the United States and Canada. If you ’ ra outside of the US and Canada but distillery want to get your hands on Knix, please shop our even retail site at knix.com and knix.ca .
Packlist with pre-printed specific return policy
All purchases from the Knix Warehouse Sale ( knixwarehouse.com & knixwarehouse.ca ) are final sale, meaning that no returns or exchanges can be accommodated for any purchases .
For your address, this information can besides be found on our FAQ page at knixwarehouse.com & knixwarehouse.ca, and is included on your confirmation email/receipt .
If you would like to speak with one of our team members about your decree, please email us atinfo @ knix.com

Returns

What is the return policy?
All purchases from the Knix Warehouse Sale ( knixwarehouse.com & knixwarehouse.ca ) are final sale, meaning that no returns or exchanges can be accommodated. For your reference, this should be well-defined from messaging on the product pages, a well as on your confirmation email/receipt .
What if I don’t like what I ordered?
It is possible you may not love or flush like what arrives in the mail. Everyone has different preferences and it happens. however, everything in our Warehouse Sale is final sale, so it ’ s not eligible for come back or exchange .
My purchase feels too snug, what can I do? 
All of our products are designed to fit cubby at first and then relax with slipstream and tire. So please give them time to adjust. If your brassiere is feeling excessively tight in the band, you can besides purchase a isthmus extender to help give you some extra board while it relaxes to your shape .
You are sold out of what I wanted to buy, can I get a raincheck?
Thank you for your interest in our Warehouse Sale. I am blue to hear that we sold out of the item you were looking for before you were able to place your rate. With our warehouse sales we try to have a lot of merchandise diverseness and stock to choose from but do sell out .
If you were concern in some of the Knix items available on the sale, I ’ m glad to say that you can shop our unconstipated Knix collection at Knix.com and Knix.ca !

I bought a bra two days ago. Can you price match my last order?
We are unable to price match for previous orders but would be happy to discuss the other express items we have included in our bi-annual warehouse sale .