Wedding Dresses, Prom Dresses & More | JJ’s House

1. What is your rejoinder policy ? JJ ‘s House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your detail arrives damaged or defective, please reach out to our Customer Service team immediately for aid with processing your render.
Please keep in heed that all dresses are uniquely made to order to keep costs low for our customers. We besides understand that colors on your calculator screen can be a little different to how they appear in person. For these reasons, we encourage you to holy order a Swatch ( free ship ) to help you decide.
JJ ‘s House will merely issue one prepay recurrence label per order. You will be responsible for paying transportation fees including, but not limit to, the monetary value to ship and any shipping materials on extra returns. Because of this, we recommend returning all undesirable items at one time.
JJ ‘s House will issue a fully refund of the cost of the reelect product if you are not satisfied with your token ( mho ). Contact our Customer Service to initiate the render process within 14 days upon receiving your token ( sulfur ). The item must be returned in its original circumstance ( if eligible per the refund policy ).
Please notice :
* The token must be unworn, common, unaltered, undamaged and with the original tags attached. We can not process the revert of any faulty detail.
* Original shipping tip & return ship fee will not be refunded.
* As all items ( including standard size ) are custom-built, we can not afford to accept the ‘ buy-many-keep-one ’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
At JJ ‘s House, we understand that you may want the dress to ideal suit ! To help you out, we offer customs sizing on most of our dresses. Custom sizing takes the lapp amount of clock to make and ship to you !
A few things to remember about custom dresses :
Custom dresses are made specifically to the measurements you provide ( tear, shank, hips, height, and hollow-to-floor ). That means no one else will be able to wear that snip once it ‘s made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer express alterations reimbursement for only our custom sizes. Simply send us a painting of your reception from the cut and your arrange number and we ‘ll do the rest ! Yes, it very is that easy !
All personalized and personal care items ( including earrings, lingerie, swimsuit, etc. ) are final sale. Due to hygiene issues there are no returns/exchanges.
All Sample Sale items are concluding sale. No returns, no refunds, no exchages.
central POLICY
We do not offer an exchange service for any products at this time. Because all items are custom-built, we do not have cliched dresses or products that can be shipped in exchange for your return items. You will need to return unwanted items ( if eligible per the revert policy ), and then place a new decree for the refilling items. All newly orders are subject to the current product menstruation.
1. Submit a retort request at Contact Us to Customer Service within 14 days of receiving your orderliness. Please include the argue for return and photograph for confirmation.
2. Once we have approved your request, you will be sent a render shape which needs to be included with your render. Please send your token ( s ) using local post within 14 days from receiving the render form.
3. When we receive the come back package, the detail ( s ) will be inspected to ensure it is in the original condition and has the issues stated in the recurrence request.
4. once confirmed, the refund will be credited back to the original payment method within 10-15 days ( the process time depends on your payment method and bank ).
Please note :
* We reserve the right to refuse the fall if received in an unacceptable condition.
* We can not process any products that are returned without our prior cognition.
* We are not liable for render item ( s ) that are lost or damaged, please keep the reception with tracking data.
cancellation POLICY
All our items are bespoke, including standard size items. Once the tailoring action has begun, there will be Labor Costs and Material Costs, with this in beware, please refer to our cancellation policy below :
• Unpaid orders are mechanically cancelled after 5 days.
• Cancel holy order within 24 hours of payment for a fully refund.
• Cancel order 24–72 hours after requital : 80 % refund + ship fee.
• Cancel rate 72-120 hours after payment : 50 % refund + ship fee.
• Cancel order > 120 hours after payment : refund of shipping tip only.
• once your order is shipped, it can not be cancelled. ”

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