FAQs

Products:

1. Do you have a sizing chart?

Click here for sizing chart

2.  Do you have a returns policy?

We are happy to exchange wherever possible and will give a fully refund if we can not satisfy the customer. When goods are returned for the ill-timed size ordered however, we expect the customer to pay the postage both ways .
Personalized Items Can not be Exchanged or Refunded .

3. I’m after an item that doesn’t appear in your online range. Can you order it in for me?

We will surely try. If you are looking for a particular product not and can ’ t find it on our web site, please contact our Canberra Store on +61 02 6262 7194

 4. I’m a Canberra Raiders Football Club member. How do I get a discount?

Canberra Raiders members receive 10 % discount on all broad price Raiders products. Just electronic mail workshop @ jerseys.com.au with your full name, electronic mail and membership phone number. Once you ‘re setup we will forward you a code to use at checkout .

Purchasing:

1.Do I have to use my a Credit Card to make a purchase?

You can use Afterpay, Paypal or Credit Card to make purchases online .

2. What types of Credit Card do you accept?

We accept MasterCard and Visa .

3. Is it secure to use my Credit Card online?

Yes ! Our checkout system is integrated in the universe leading on-line payment gateway eWay, which uses military-grade servers and software to encrypt and protect your data. eWay is verified as a tier-one PCI DSS compliant partner, means we adhere to the highest security standards set by Visa and MasterCard and your payments are in good hands. This ensures your information is keep secret throughout the integral checkout process .
For maximum security, we besides recommend that your operate on system has the latest security updates installed, along with the latest virus definitions for your anti-virus programs .

4. How are the orders processed?

We securely receive your club on-line and process it at our Canberra Store .
step 1 : You complete your order using our fasten on-line check-out, and a confirmation message is sent to your electronic mail address

Step 2 : We receive presentment of your order, and summons it at our Canberra Store

Step 3 : Your product is shipped to you via Australia Post

Delivery:

1. What will the postage cost:?

POSTAGE CHARGES WITHIN AUSTRALIA

INTERNATIONAL POSTAGE CHARGES

CUSTOMS INTERNATIONAL CHARGE:

All of our manner of speaking charges are calculated during the club march. Therefore you will be creditworthy for any local anesthetic duties collectible on the reception of your order should they be levied by the country of import. Items deliver via International Courier are more probably to have Custom and VAT, GST or local anesthetic taxes and charges levied by the import country.

2. How soon will I receive my order?

*Due to Covid-19 Crisis, we are experiencing issues with sending orders to UK/Europe. We are good-for-nothing for any trouble caused and hope it will return to normal soon*
Depending on stock handiness, all orders leave our Canberra Store within 24/48 hours of receiving the order. We do ask that you allow astir to 2 weeks for manner of speaking, but in most cases orders are delivered within Australia in the space of 2-5 working days .
If there is stock handiness return on certain products in your order, you will be contacted promptly and alerted to the status of your purchase. For more information on products and delivery, please contact the shop .

4. Can I get an Express Post delivery?

surely. Express post takes 1 to 2 business days depending on your area. Please see Express Postage rates below :

Bulky and big items may cost extra, we will contact you if necessary .
The national following business day pitch network operates between capital cities ( excluding Darwin ; and for Perth between CBDs lone ) and some major centres. Express Post offers the fastest possible service if posted outside the network .
hypertext transfer protocol : //auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia will take you to our web site and provides more detail .

Personal information

1. What are ‘Cookies’ and what do they do?

Cookies are small textbook files which the web site uses to remember the products that you have placed in your patronize streetcar. By the use of cookies, our web site can remember what items are in your patronize handcart, even if you surf around other websites after you have selected the items ! Our cookies are completely harmless and run out after 24 hours. we do not store any personal user details in the cookies – only the contents of your shop cart are stored .

 2. Is my personal information kept private?

We guarantee that all personal customer data acquired is kept on our own private customer database and will not be shared, sold or given to any third party. By placing an order you are automatically added to our private mailing list, which you can easily remove yourself from at any time you wish. Please view our privacy policy for full moon information.

3. Do you have a mailing list?

We surely do. You can subscribe to our newsletter from here .

4. How do I manage my newsletter subscription?

UNSUBSCRIBING

When you receive an e-mail, a alone unsubscribe link is provided and all you need do is hit the link to be removed from that particular mail list .

My enquiry does not appear on this FAQ page.

For web site technical support, please call us on +61 02 6262 7194 during normal AEST business hours. We strive to provide our customers with a quick response and friendly service every fourth dimension .