Frequently Asked Questions (FAQ) | Hôtels JARO Québec

Frequently Asked Questions (FAQ)

1. Booking

Can I book a room without having to use a credit card?
Yes, you can bible a room without having to use a credit calling card. To do therefore, you must send a payment adequate to the amount of the first base night by check or money holy order. Payments by money orders must be received by the hotel before 11am the day prior to arrival, while payments by checks must be received by the hotel at least 21 days prior to arrival so they can be verified. In the consequence where the necessitate payments are not received in time and no guarantee has been given, the reservation is cancelled at 11am on the day prior to arrival .
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2. Arrival and Departure

At what time can I proceed to check-in on arrival day?

You may check in from 4:30 PM on the day of arrival ( 5:00 PM for guests who have not booked directly with JARO Hotels ). however, you may arrive at the hotel arsenic early as 1:00 PM and enjoy the facilities, flush if your board is not even ready. If the reserved room is available upon your arrival, we will gladly hand you the keys .
At what time do I have to proceed to check-out on the day of departure?
You must proceed to check-out no late than 11am on the day of deviation. You can, however, stay on location and enjoy the hotel facilities until 1pm .
Can I proceed to a late check-out (after 11am) on the day of departure?
Yes. A late check-out request must be made on the morning of the departure date and approved by a extremity of our staff. blessing of a late check-out request is based on the hotel ’ mho occupancy rate and handiness .
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3. Policies

Security Deposit

Why is a security deposit requested upon arrival?
A security lodge is requested to every reservation holder upon check-in. The security situate is used to open the credit of your room and to cover room avail charges, long-distance call calls, equipment damages and thefts, if applicable .
How much is the security deposit?
The come requested upon arrival is $ 100. The security deposit can be withdrawn on a credit tease or paid in cash. Upon departure, the security lodge is refunded according to the original method acting of payment, in whole or in part, depending on the service fees withheld .

Requested ID

Is an ID required upon check-in?
Yes. A valid driver ’ second license is requested upon check-in .

Credit Card

Why do I have to give my credit card number at the time of booking?
The credit calling card count is required at the time of booking in order to guarantee the booking. The nox prior to arrival, a apply equal to the cost of the mental reservation is placed on the credit card. In the event where the credit card is declined, the hotel reserves the right to cancel the reservation .
Are prepaid credit cards accepted at the time of booking?
No ; prepaid credit cards are not accepted at the clock time of booking. however, prepaid credit cards are accepted for room payments, if made at the front desk .

Preferred Rate

Is there a preferred night-rate for the military personnel?
Yes ; federal government employees, to which military personnel belongs, can benefit from a favored night-rate. To obtain the favored rate, guests must provide a proof of use upon check-in .


What is the hotel’s cancellation policy?
Any individual reservation guaranteed by accredit batting order must be modified or canceled before 4:00 p.m. the day before your arrival for hotel rooms and 48 hours before the day of arrival for suites. differently, the total sum of the first night of the stay ( and taxes ) will be charged and the rest of the stay will automatically be canceled .
The cancellation policy applies from July 1 to September 4, 2022. Any individual reservation with a credit circuit board must be modified or cancelled 48 hours before the arrival date for guests booking immediately with JARO Hotels, and 72 hours before the arrival date for guests booking through a third base party. differently, the entire sum of the beginning night ’ second stay ( plus applicable taxes ) will be charged and the remainder of the stay will be automatically cancelled .
This policy does not apply for a prepay and non-refundable reservation deoxyadenosine monophosphate well as on certain packages .
If you used a group rate, a corporate rate, a block of rooms, if you are a extremity of a convention or if you have a special pace agreement, please refer to your sign to learn more about your cancellation policy .


Are pets allowed in the rooms?
No. Pets are not allowed in the rooms .
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4. Rooms

Does the hotel offers connecting rooms?
Yes, the hotel has 5 connect rooms which are largely adapted rooms connecting windowless rooms .
Refreshment of the rooms:
Housekeeping during your stay: Because of limit personnel and to provide you with a quality service, we are bound to adjust the housekeep serve in your room during your stay .
· For stays of 2 nights or less: No housework will be done during your stay. For all special requests, please contact the front desk.
· For stays of 3 nights or more: After the 2nd night, we change the towels, empty the methamphetamine and the coffee machine. After the fourth night, a arrant housework of the room is provided .
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5. Facilities


Is the access to the hotel facilities – indoor swimming pool, fitness room, etc. – exclusive to guests?
Yes, access to the hotel facilities is reserved entirely to guests .


What are the pool opening hours?

COVID-19 Hours – 8am to 9pm every day .
Is the swimming pool heated?
Yes, the swim pool is heated ; the water ’ sulfur temperature is 82 °F .
Are pool towels provided?
As a matter of public toilet given the boastfully number of guests, we recommend you to bring the towels provided in your room to the pool. note, however, that a sealed numeral of towels are available at the pool .
Is the swimming cap mandatory?

No, the liquid cap is not mandate .
Are there pool games and swimming floats at the pool?
No ; pool games and swimming floats at not available at the pool .
Can I bring pool games and swimming floats at the pool?
Yes, you can bring swimming floats to the pool. however, toys and games that could disturb early guests are not permitted .
Can I purchase a swimsuit at the hotel?
No ; we do not sell swimsuits on location .
Can my child wear a diaper in the pool?
Yes ; swimming diapers can be worn in the pond .

Hot Tub

What are the hot tub opening hours?
The hot tub is open Tuesday to Sunday from 8am to 10pm, vitamin a well as Monday, from 1pm to 10pm .
Are children allowed in the hot tub?
Yes ; children aged 7 and over are allowed in the hot bathtub. however, adult supervision is required at all times .


What are the sauna opening hours?
The sauna is open Tuesday to Sunday from 8am to 10pm, a well as Monday, from 1pm to 10pm.
Are children allowed in the sauna?
Yes ; children aged 7 and over are allowed in the sauna. however, adult supervision is required at all times .


Are there parking fees?
No ; the hotel provides release indoor and outdoor park spaces for guests .
What is the height of the indoor parking lot?
The indoor park batch has a acme of 6 ’ 6 .
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6. Services


Do I need to make a reservation to eat at the restaurant?
No, reservations are not mandate. however, they ’ ra highly recommended on weekends american samoa well as during holidays, holiday season, spring pause and summer .
Is there a continental breakfast included?
Yes. A FREE CONTINENTAL breakfast is served daily. During the stream pandemic, breakfast is offered in the form of a lunch box, including a pastry, cheese, yogurt, fruit and cookies. The customer must pick up the lunch box at the reception .

DVD Rental

Does the hotel offers a DVD rental service?
No, the hotel does not offer a DVD lease servicing .

Internet Access

Is the Internet access free?
Yes. There is rid wireless Internet access in every room, common area, meeting room american samoa well as in the restaurant. You can besides get connected for free using the wall mercantile establishment provided for this purpose, available in every room .

Baby crib rental

Do you provide a baby crib rental service?
Yes. You can rent a pony for $ 15+tax per night.
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7. Packages

Activity Packages

When I book an activity package – JARO Carie, JARO Aquarium, and JARO Village – where do I pick up the activity tickets?
When booking an activity software, you must pick up your activity tickets at the hotel ’ s front desk at the time of check-in .
Can a package and its features be modified or substituted?
No ; packages and their features can ’ deoxythymidine monophosphate be modified nor substituted .
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8. Location


How do I get to the hotel?
See the map
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9. Lost items

Have you lost or forgotten something during your latest stay in our hotel?

If therefore, please choose below the hotel concerned in order to let us know. Be advised that merely this form will be considered for our probe and that the book agents or the hotel front desk will not be able to provide you with promote information.

We will store fall back items for 2 months. The unclaimed item after this period will be given away
Lost declaration shape
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