Find out where my order is | Fruugo AU

If your order hasn ’ deoxythymidine monophosphate arrived yet, please check your delivery information by :

  1. Checking your shipping confirmation e-mail for estimated pitch dates .
  2. Checking your shipping confirmation electronic mail to ensure the delivery address provided is discipline .
  3. If your ordain was sent using a track manner of speaking service, check your transport emails, pawl on the connect to our tracking portal site and check on the delivery status.

If the estimated delivery go steady for your order has passed and you have distillery not received your item, please contact the retailer to let them know .

Top tips: We recommend checking with a neighbor or with your local rescue office before contacting the retailer. In some countries once the parcel is handed over to the local postal services, you may be required to collect it from a local collection point .

To contact the Retailer, either :

  1. Visit our synergistic Help Centre ( by clicking back a page ) and answer some quick questions to send a message to the retailer directly or
  2. Login to your Fruugo Account, position your orders and suction stop ‘ Raise arrange inquiry ’ to send a message to the retailer directly.

We expect our retailers to respond to you within 48 hours. Please inform the retailer of any stay or missing orders within a fair period of clock.

What if I don ’ t have a ship ratification electronic mail ?

It ’ s possible that your order has not even shipped, if the estimated dispatch date on your order confirmation electronic mail has passed, please use our interactional Help Centre or login to your Fruugo account to contact the retailer and find out the condition of your cargo. If you haven ’ metric ton received any emails from Fruugo after checking out, it ’ s possible that you unintentionally entered an wrong e-mail address during checkout, please use our interactional Help Centre which will guide you to the help you need to get this situation resolved.

What if I entered an faulty or incomplete manner of speaking address during check ?

A complete and accurate address is critical for successful delivery. An incomplete or inaccurate address will either cause significant delay, the tract being returned to sender or the package being deemed as lost. Message the retailer using our Help Centre or through your Fruugo history a soon as possible with the decline information to see if they can rectify with the messenger.

unfortunately we ’ rhenium not able to accept liability for a lost parcel if you input an faulty or incomplete address, and you will not be refunded in this consequence. If the address you supplied is still valid albeit not your address : the software may be delivered to that cover and it ’ s your province to recover the goods. In this consequence, and where a retailer is felicitous to reship your goods to the correct address, it will be at your expense. Where a retailer will not reship the goods, you will be refunded for the monetary value of goods .



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