Dynacare Plus – Frequently Asked Questions

Security Concerns

I forgot my password. What can I do ? Forgot your password ? No trouble ! You can use one of the follow options :
just follow these easy steps :

step 1 : Click “ Forgot password ? ” on our home page, just under the login box .
footstep 2 : Enter your e-mail savoir-faire .
step 3* : Follow the process
step 4 : An electronic mail will be sent to you with your score information. You ‘ll have to click the radio link provided in this electronic mail to reset your password .
That ‘s it ! You ‘re now ready to entree your report and connect with your health .
* Your history will be frigid if Step 3 fails. When your account is frozen, in orderliness to protect your security, you have the option to use Verified.MeVerified.Me to unlock your report and recover your password . How often will I be required to change my password ? You do not need to change your password unless you have forgotten your password. To reset your password pawl on “ Forgot password ? ” from the login foliate and follow the instructions on the filmdom. You can besides change your password from “ Account Settings ” available under “ My report ” .
In order to protect your security, you will be required to answer security questions or enter the 6 finger code sent to your affirm call number after 6 months of inactiveness. If you fail this march, your bill will be locked. An e-mail has been sent to your register e-mail report. Please visit our Contact Us page to submit a request to gain access to your account . My account is locked. What can I do ? Your account has been locked because any of the follow situations may have happened .
1. You have provided a security answer that does not match our records
2. You have provided a 6-digit code that does not match our records
3. You had 5 abortive attempts to complete your identity verification .
4. You had 2 unsuccessful attempts to complete Verified.Me to unlock your account and recover your password .
Please visit our Contact Us Page to submit a request to gain entree to your bill . Why do I receive an error message telling me that my answer to a security question or the code I entered is incorrect ? This erroneousness will occur if the answer or the code you have entered does not match the answer in our records .
Please bill that the security system answer is NOT case sensitive, but is sensible to punctuation and spacing .
In order to protect your security, after a total of two failed attempts of either providing incorrect security answer or code, your account is locked. An electronic mail has been sent to your register electronic mail report. Please visit our Contact Us page to submit a request to gain access to your account . What isVerified.Me ? Verified.Me is a service offered by SecureKey Technologies Inc. that helps verify your identity using personal information that you consent to share from your fiscal institution with Dynacare Plus. When your report is freeze, in arrange to protect your security, you have the option to use Verified.Me to unlock your account and recover your password . How do I use Verified.Me to recover my password ? Unlocking your account is quick and easy ! barely follow the steps below when prompted to use Verified.Me to unlock your account and recover your password :
step 1 : Click Continue to use Verified.Me*
tone 2+ : You will be redirected to Verified.Me. To complete your confirmation, plainly sign into your current fiscal institution, or use the Verified.Me mobile app
footfall 3 : You will receive an e-mail with your explanation information. Please pawl on the connection provided in e-mail to reset your password .
That ‘s it ! You ‘re now ready to access your report and connect with your health .
Please note that you will be prompted to download the Verified.Me mobile app, if you do not have it already installed on your mobile device. For avail setting up your Verified.Me profile, read this FAQ
*You will be asked to provide consent to share your personal information to complete the verification process .
+Your account will be locked if Step 2 fails. An e-mail will be sent to your register electronic mail account. Please visit our Contact Us page to submit a request to get access back into your account . How do I change language on the Verified.Me serve ? To change lyric on the Verified.Me serve, please change your language preference in your browser ‘s settings menu. The Verified.Me web site supports both English and French . I could not recover my password successfully using Verified.Me ? Any of the stick to situations may have happened :
– The personal data you provided does not match the information from your fiscal institution Please contact your fiscal institution to update their records. After your personal data has been updated with your fiscal institution, please re-start the process .
– You may not have provided accept to your fiscal mental hospital to release your personal information to Dynacare Plus. Please resume the march and provide accept .
Please visit our Contact Us page if the problem persists . How does Verified.Me keep my data safe ? Verified.Me has no access to the credentials you use to log in to your fiscal mental hospital and your personal data is not stored in the Verified.Me service. The Verified.Me service uses impregnable, leading-edge security protocols to help prevent your personal information from being identified, accessed or misused . I do not want to use Verified.Me to recover my password. How can I get access back into my account ? If you do not want to Verified.Me to unlock your account and recover your password, Please visit our Contact Us foliate to submit a request to gain access to your report.

I do not want to parcel my personal information from my fiscal mental hospital. How can I gain access back into my bill ? If you do not want to Verified.Me to unlock your report and recover your password, Please visit our Contact Us page to submit a request to gain access to your account . How do I get more information on Verified.Me ? To learn more about Verified.Me, click here
For avail setting up your Verified.Me profile, read this FAQ
Visit subscribe related information, sojourn Verified.Me Knowledge Base
For information on subscribe devices, click here How do I know that Dynacare Plus, and the information stored on it, are safe and guarantee ? Our finish is to provide you with the best available on-line security. Dynacare Plus uses industry-standard security practices to protect your personal information from unauthorized access, use, or disclosure .
For case, your personal information is protected while it is in transit between your calculator and our server using security techniques such as encoding, which ensures that your personal data can not be read or modified while it is being transferred .
Our security practices are designed to protect your personal information and prevent unauthorized access. only empower employees are permitted to access personal information and only when the access is necessary. Our Information Technology department follows rigid procedures and protocols to safeguard your personal information, including inner firewalls, virus monitor, encoding, and secure connectivity between your web browser and Dynacare Plus . What are my responsibilities regarding security ? You play a vital character in securing your Dynacare Plus username and password. Your username and password are the unique manner for us to know that it is you accessing your on-line account .
Always create a complex password that is meaningful to you and not known or easily guessed by others. Your password must be at least 8 characters long, contain a combination of amphetamine ( capital ) and lower-case letters, and contain at least one total or one particular fictional character. Never share your password, write it down, or allow anyone to observe you as you enter your password .
once your lab data reaches your calculator, it is your duty to protect it. here are a few steps we recommend :
– never leave your device unattended while you are logged onto Dynacare Plus .
– see your device is password-protected .
– only save your username/email address on trust devices .
– When you are finished using Dynacare Plus, constantly log out using the log out release .
– Have up-to-date antivirus protective covering installed on your computer at all times .
– install updates to your operating systems on your device when they are made available .
– If you print any reports from Dynacare Plus, keep them in a guarantee and confidential location . Why did I receive a session Time Out telling ? Protecting your personal information and preventing unauthorized access is most authoritative to Dynacare. In order to protect your security, your Dynacare Plus session will time out after 30 minutes of inaction. This is to prevent unauthorized access to your report if you happen to walk away from your device during an active session . Can I login on different devices at the lapp time ? Protecting your personal data and preventing unauthorized access is most significant to Dynacare. In order to protect your security, you can have merely one active seance on your Dynacare Plus app. however, you can have multiple coincident sessions on DynacarePlus.com across versatile devices . Can I access Dynacare Plus when I am travelling outside of Canada ? presently, Dynacare Plus can lone be accessed from within Canada and the United States. In order to protect the security of your personal health information, we do not allow access to Dynacare Plus from early countries at this clock. As security practices evolve, we will continue to evaluate this policy on an ongoing footing . How can I verify my call count ? In order to protect your security, you can use the optional feature of SMS or voice call method to a verify telephone for determination of account recovery. confirmation of your telephone number is a one time event entirely. You can have only one verified call numeral .
You will be prompted to verify your call numeral on login or when you update your existing control earphone count. just follow these easy steps to verify your call number :
step 1 : record or confirm the phone number to be verified .
step 2 : choice if the telephone is a mobile or home telephone .
tone 3 : If prompted, select preferred reach mode – master of science or Voice Call .
step 4 : enter the 6 digit code* received at the number provided in Step 1 .
That ‘s it ! You ‘re nowadays ready to use the option for using the optional feature of SMS or voice call method for aim of bill convalescence .
*The code expires in 30 minutes of you receiving it. Please ensure your phone is available before you start the process and do not close the browser public treasury you have completed the verification process. You have the option to resend the code on Step 4 if you required .
To opt-out of this feature of speech, Please read FAQ How can I opt-out of the account recovery feature via the SMS or part call method ? How do I update my affirm phone for the account recovery feature ? In orderliness to protect your security, you can use the SMS or voice call method acting with a call act on our records that is verified .
You can update your verified phone numeral from “ My profile ” available under “ My account ” . How can I opt-out of the account recovery sport via the SMS or voice call method acting ?

Using SMS or voice visit method acting for account convalescence is an optional sport. You can use the security question process rather of the SMS or voice call method acting for report recovery. alternatively, you can update your control earphone number from “ My profile ” available under “ My account ”. once you have updated your call numeral, you will be prompted to verify your earphone number. Select “ Remind Me Later ”. If you decide to use this feature of speech in the future, select “ Continue ” when prompted to verify your telephone number and follow the action .
Account convalescence have using SMS or articulation call method is a value add optional sport provided by Dynacare Plus to protect your security and to improve your know when using the site. Opt-out of this feature will not impact your security or your entree to the site. You will just be limited to using the option of using security system questions whenever you need to recover your account . Show All Questions