20 Best Call Center Software & Contact Center Solutions for 2022

Top 20 call center software solutions

  1. Zendesk
  2. Webex
  3. Zoho Desk
  4. LiveAgent

  5. TalkDesk
  6. GoToConnect
  7. NICE CXone
  8. Bitrix24
  9. Dialpad
  10. Five9
  1. CallHippo
  2. Twilio Flex
  3. VICIDial
  4. Aircall
  5. 3CX
  6. MiCloud Connect
  7. Vonage
  8. CloudTalk
  9. Nextiva
  10. Ringover

Zendesk call center software
Zendesk call center software is embedded in the Zendesk ticket system for a seamless customer experience. Our software helps expanding teams resolve issues faster while simultaneously measuring and improving earphone hold operations .
With Zendesk, your team will deliver a better customer feel across channels. And, with our flexible range of plans, you ’ rhenium sure to find one that suits your needs .

Empower your call center agents

Scrambling to take notes or manually logging conversations leaves your support team more frazzle than fruitful. A successful customer confirm agent must be able to in full focus on their customer. By allowing agents to focus on helping customers cursorily without rifling for information, Zendesk empowers your team to be at their best more much. And since our call center software operates out of one centralized portal vein, your team can achieve the concentrate they need to start chatting—without a parlous system of post-it notes .

Measure up with call center metrics

The bonus of a centralized call option center is your team ’ s ability to track and measure every customer service interaction. When it comes to customer tickets, call record, or queue volumes, managers can measure chat agents ’ performance with real-time report and monitor. You ’ ll easily understand how your earphone support fits into multichannel operations with our centralize reporting—and learn precisely how your business can improve .

Cloud-based solution with easy set-up

easy to set up and in full cloud-based, Zendesk allows teams to get up and running with wide call center field functionality in minutes. That means there ’ s no necessitate to involve IT, hire extra technicians, or manage new vendors. And since our telephone support software is embedded directly in the Zendesk ticket system, your obscure call center solution will seamlessly connect you with your customers .

Features of Zendesk

Webex call center software
If dependability, relatively easy execution, and robust features are among your priorities, Webex ’ s call center software is a worthy rival to consider. a many as 1000 distant employees, on-site, or a mix of both can seamlessly and simultaneously operate on this cloud-based solution .
Despite its enterprise-level exponent and sophism, Webex is besides a good option for smaller businesses that are just starting to get their call center off the ground. besides, if you ’ ra looking for internal collaboration tools like television conferencing, Webex can act as your productivity suite. Their plans include packages aimed at merely call center software, like the Call design, or both productivity and call center functionality, with the Meet + Call plan .

Pricing

  • Meet: $15 user/month
  • Call: $17 user/month
  • Meet + Call: $25 user/month

Features (Call plan)

  • Unlimited domestic and local calling
  • Unlimited messaging
  • Screen sharing
  • Call waiting, hold, transfer, and forwarding
  • Conference calls
  • Call recording
  • Visual voicemail
  • Interactive whiteboarding

Learn more about Zendesk for Webex .
Zoho Desk call center software
Zoho Desk is many things—a assistant desk, web site builder, CRM, and more—but did you know it ’ s besides a solid option to consider for your call center solution ? As with its other products, Zoho ’ s call center software is cloud-based, comes with a friendly exploiter interface, and integrates well with everything in the Zoho product ecosystem .
If you ’ re already a Zoho Desk user, you ’ ll find follow through, using, and maintaining the software particularly slowly. Plus, you ’ ll be able to leverage the tight integrations between your other Zoho tools to provide a great customer and agent feel. Just keep in mind that you ’ ll need either the Professional or Enterprise plan to access the address center features .

Pricing:

  • Standard: $20 user/month
  • Professional: $35 user/month
  • Enterprise: $50 user/month

Features (Zoho Desk Professional)

  • Call logging
  • Calls reports and dashboards
  • Agent availability tracking
  • Call-to-ticket conversion
  • Call transfer, recording, hold, and mute
  • Call queue management
  • Zoho Desk CRM & helpdesk integration

LiveAgent call center software
Like Zendesk, LiveAgent is much more than call center software. LiveAgent packages include full help desk capabilities such as bouncy chew the fat, slate management, omnichannel support, and much more. The call center software features of LiveAgent are accessible in the across-the-board plan, which besides comes with the aforesaid help desk features .
If you ’ re set on just call center software, LiveAgent may have many features you don ’ deoxythymidine monophosphate inevitably need. But if you still want to give it a try, you can do so for free. LiveAgent offers loose trials for up to fourteen days. And if you need more time, it ’ second worth asking—you may be able to get your test extended to ensure you like the software .

Pricing

  • Ticket: $15 user/month
  • Ticket + Chat: $29 user/month
  • All-inclusive: $39 user/month

Features (All-inclusive plan)

  • Chat satisfaction surveys
  • Unlimited agent devices
  • Video calls
  • IVR
  • Advanced reporting
  • API and integrations
  • Call transfers and routing
  • Unlimited call recordings
  • Live chat

TalkDesk call center software
Whereas some name centers merely take inbound calls or make outbound calls, some do both. For those loanblend call centers, TalkDesk provides the features you need to handle both kinds of calls. And it does so without the motivation to download new software to your local computers thanks to its in full cloud-based deployment .
TalkDesk includes utilitarian, modern features such as an intuitive mobile app for agents to use wherever they are. And the software is extremely flexible—you can evening use after-hours or part-time staff features to handle calls when volume and/or staffing is low. TalkDesk plans come in four varieties and there are no free trials, but you can request a software show .

Pricing

  • Essentials: $75 user/month
  • Elevate: $95 user/month
  • Elite: $125 user/month

Features (Elevate plan)

  • 60+ out-of-the-box integrations
  • 80+ AppConnect marketplace
  • API access
  • Virtual agent
  • Screen recording
  • Conversations mobile app
  • Feedback
  • Real-time dashboards
  • Self-service portal

Learn more about Zendesk for Talkdesk .
GoToConnect call center software
If you know what software-as-a-service is, you might be concern in GoToConnect ’ s contact-center-as-a-service. The CCaaS concept is precisely the same as SaaS, except it is specific to call center software. Just like with SaaS GoToConnect features multiple plans, all amply cloud-based, that offer a wide compass of call plaza functionality .
GoToConnect ’ s customizable contact center software is adequate to of serving the needs of inbound, outbound, and blended visit centers. Plus, you can add a VoIP service to set up an home earphone system for your business if you decide you like the touch center software .
Of class, it besides doesn ’ thymine hurt that GoToConnect is well-known for its dependability and relatively long history of industry expertness .

Pricing

  • Basic: $24 user/month
  • Standard: $29 user/month
  • Premium: $39 user/month

Features (Standard plan)

  • Voicemail to email
  • Audio conferencing
  • Existing number porting
  • Unlimited extensions
  • Smart call routing
  • Call forwarding, ring groups, and call queues

Learn more about Zendesk for GoToConnect .
NICE CXone call center software
By delivering customer context and robust cry center features into one intuitive interface, NICE CXone is built to empower your agents to provide better, more efficient customer experiences. While it could work for smaller businesses, NICE CXone is a bonafide enterprise solution. Larger, building complex service organizations will find everything they need to simplify their call center ops .
NICE CXone besides includes a solid located of features for managers to raise the customer service standards while controlling costs. These features include quality management and work force design tools that help facilitate ongoing improvements in resource design and service pitch .

Pricing not available

Features

  • Automation workflows
  • Ticket routing
  • Native integrations
  • Knowledge base
  • API
  • Workforce management
  • Customer surveys
  • Live chat software
  • Tracking and reporting
  • Self-service portal

Learn more about NICE inContact CXone Agent for Zendesk.

Read more: Xplay, Barrie

Bitrix call center software
Bitrix24 is a call center software not unlike Zoho Desk, though true it ’ second far less well-known in the outer space. In addition to call plaza features that support inbound, outbound, external, and inner calling needs, Bitrix besides provides project management tools, a web site builder, and a standalone CRM .
Another bad asset is Bitrix ’ s unblock plan. While its feature of speech set is limited, the exempt plan can give you a well feel of what to expect from the Bitrix interface. From there, you can make a more educate decision about whether Bitrix24 ’ s flexible contact center software is a fit for your business .

Pricing

  • Basic: $49 per month for 5 users
  • Standard: $99 per month for 50 users
  • Professional:” $199 per month for unlimited users

Features (Standard plan)

  • Business hours setting
  • Call routing, transfer, and forwarding
  • HD video calls
  • Call back widget
  • IVR
  • Call transcription
  • Call recording playback speed
  • Automatic dialing

Dialpad call center software
For a satiny and rightfully advanced call center solution with a robust sport set designed for both inbound and outbound calling, Dialpad doesn ’ thymine disappoint. Included among its many alone and innovative features are call opinion analysis, real-time textbook transcription, and even a built-in AI that can automatically deliver question-specific call scripts for agents. And its mobile app allows you to stay connected from anywhere on any device .
Dialpad besides has a unique price structure for its software, of which there are two versions, Enterprise and Pro. To use Pro, you need to purchase at least three licenses. For Enterprise, you must purchase at least 100 licenses .

Pricing

  • Standard: $20 per user/month
  • Pro: $30 per user/month
  • Enterprise: Pricing not available

Features (Pro plan)

  • Toll-free number support
  • In-Queue callback
  • Analytics and reporting
  • Call history
  • Manager alerts
  • Real-time transcription
  • Sentiment analysis
  • Smart dialer

Learn more about Zendesk for Dialpad .
Five9 call center software
usage fees for call center software can well pile up, specially if you ’ re on the hook for long-distance charges and your customers are highly dispersed. But Five9 helps you keep operating costs manageable while powering a top-tier calling feel for customers and agents alike. Their packages include no-fee long-distance calling and can be set up on your existing equipment, depending on your needs .
In addition to their powerful call focus on software, Five9 offers a wide-eyed range of telephone solutions, including business VOIP. Put merely, any phone-related needs you have can be covered by one or more of Five9 ’ sulfur packages .

Pricing not available

Features

  • Omnichannel routing
  • Predictive dialing
  • Intelligent virtual assistant
  • Real-time and historical dashboards
  • Workflow automation
  • Outbound dialer
  • Call recording
  • Web call back

Learn more about Zendesk for Five9 .
CallHippo call center software
Built for support and sales teams, CallHippo is a smart call center solution that simplifies both inbound and outbound calling. This cloud-based telephone solution comes in four varieties for startups, little teams, SMBs, and enterprise businesses. however, careless of your team size, you may need a higher-tier design if you want the most sophisticated features .
In summation to their packages, CallHippo offers paid add-ons for capabilities like custom caller ID, visit transcription, voice mail transcription, and more. To get an mind of the many combinations of CallHippo packages and add-ons you can buy, check out their price page .

Pricing

  • Bronze: $16 per user/month
  • Silver: $24 per user/month
  • Platinum: $40 per user/month
  • Enterprise: $48 per user/month

Features (Platinum plan)

  • Skills-based call routing
  • Free call recording
  • Call tagging
  • Call queuing
  • Power dialer
  • Multi-level IVR
  • Call script
  • Call barging

Twilio Flex call center software
If you ’ re a DIYer with the time and resources to hire developers, or you already have a staff of engineers well-versed in APIs, Twilio will be an intrigue option for you. Rather than pre-packaged software, Twilio Flex provides a Voice SDK and outdoors API which your developers can use to create a call center solution fully customized to your business ’ sulfur needs, desires, hopes, and dreams .
Everything from custom-made building your own web-based call focus on app to call transcription and queue management is on the table with Twilio. Put plainly, all the features you ’ vitamin d want in an enterprise-level predict center solution can be built with Twilio. Twilio ’ mho price is besides flexible—you can either pay a categoric rate or a usage-based fee. Details below .

Pricing:

  • Twilio Flex (per-hour pricing): $1 per active user hour
  • Twilio Flex (flat rate): $150 per user per month

Features of Twilio

  • Call tracking
  • Embedded calling
  • Interactive voice response (IVR)
  • Masked calling
  • API and SDKs
  • Alerts and notifications
  • Call transcription
  • Voice recognition
  • Omnichannel support
  • Reports and dashboards

Learn more about Zendesk for Twilio Flex .
VICIDial contact center software
If you ’ rhenium looking for open-source, hosted reach center software, VICIDial is an option to consider. Since the software is amply open-source, you don ’ deoxythymidine monophosphate pay an upfront price to use, modify, or distribute it. however, in practice, you can ’ metric ton get up and running with VICIDial without expending resources. Because VICIDial is open source, you ’ ll need a specialize developer to help you implement it .
If you choose to, you can pay for hosting services offered by VICIDial. With VICIDial host, your software and data will be stored on a dedicated VICIDial server. once configured, VICIDial provides all the call center capabilities you ’ five hundred expect for outbound and inbound calling equally well as respective bonuses, like e-mail and website chat .

Pricing: No upfront cost

Features

  • Open-source software
  • Inbound and outbound calling
  • Email and website chat
  • Skills-based routing
  • Dedicated hosting
  • Queue prioritization

Aircall contact center software
Aircall is a cloud-based call option center solution that bills itself as a productivity-enhancing creature for support and sales teams. Its greatest strengths include an easy frame-up on your own hardware ( unless you decide to upgrade ), plenty of intuitive integrations, real-time monitor, and project management features .
If you decide, as you should, to integrate Aircall with your help desk and/or CRM, you can entree all sorts of useful capabilities in your CRM or help desk like automation and call activity monitor. On peak of all that, Aircall ’ s plans all include outright inbound and outbound calling within Canada and the continental United States .

Pricing:

  • Essentials: $30 user/month
  • Professional: $50 user/month

Features of Aircall Professional

  • API and webhooks
  • Voicemail by email
  • Call analytics
  • Post-call automations
  • Click-to-dial
  • Call tagging
  • Call monitoring and whispering
  • CRM and helpdesk integrations
  • Intelligent dialing

Learn more about Zendesk for Aircall .
3CX call center software
With 3CX, call center field agents and their managers can work from anywhere, conducting virtual meetings with network conferencing and serving customers on the telephone, via live chat, and more. Plus, if you want flexibility in how you deploy your touch center software, 3CX provides it with on-premise, hosted, and cloud-based options .
Along with deployment flexibility, 3CX provides enterprise-level functionality with features like call pop-ups, click-to-call, visit journals, and much more. And if you ’ re already using Zendesk for slate management and you like 3CX contact center field software, you can well integrate 3CX with Zendesk .

Pricing (license for five users)

  • Standard: $0 per year
  • Pro: $145 per year
  • Enterprise: $180 per year

Features (Pro plan)

  • Contact Synchronization
  • Call Pop-ups
  • Call Journals
  • Zendesk and other popular app integrations
  • Click to Call
  • 3CX Browser Extension

MiCloud Connect contact center software
For enterprise-grade performance, MiCloud Connect by Mitel is a great option. This cloud-based contact center software includes message, blind sharing, conferencing and a lot more. Plus, Mitel ’ s intuitive drug user interface, omnichannel accompaniment, and seamless agent know make it an ideal solution for improving agent efficiency .
Yet it ’ sulfur not fair the daily productiveness improvements you can expect. Mitel besides throws in real-time report, which you can pull to help optimize your workflows and resource plan for utmost shout center productivity .

Pricing not available

Features (Premier plan)

  • Real-time KPIs
  • Inbound and outbound call queues
  • Skills-based routing
  • Priority routing
  • Agent status controls
  • ACD call pick-up

Learn more about Zendesk for Mitel .
Vonage call center software
If buying your reach plaza software and hardware from the same company is a priority for you, Vonage is worth a count. Their predict center is amply customizable with intuitive add-ons and robust out-of-the-box functionality. Vonage integrates with popular CRMs such as HubSpot and Zendesk but its Salesforce and Microsoft Teams integrations are particularly well-implemented .
Vonage ’ mho features are what you ’ vitamin d expect from an diligence leader and include core functionality such as call monitoring, call tag, and native message. besides, as a full-service business telephone provider, Vonage can meet your VOIP needs, making it a dependable one-stop solution .

Pricing

  • Mobile: $19.99 per month, per line
  • Premium: $29.99 per month, per line
  • Advanced: $39.99 per month, per line

Features (Advanced plan)

  • Call transfer, hold, and call forwarding
  • Mobile and desktop apps
  • Call waiting
  • Visual voicemail
  • Paging groups
  • Call logging
  • On-demand call recording
  • Call queue management

Learn more about Zendesk for Vonage .
CloudTalk call center software
CloudTalk Voice is an intuitive cloud-based outbound and inbound call center solution that SMBs gave a top denounce in 2020. In addition to seamless call connections within your clientele and between your clientele and customer, CloudTalk helps you control call center operating costs, monitor call quality, and much more .
A few of CloudTalk ’ s most popular and mighty features include their easy-to-use integrations, call read, intelligent dial, and bipartisan synchronize. CloudTalk has three packages that range in price from $ 25 to $ 50 per month. But to access outbound calling features, you ’ ll need a custom plan, which is billed at a flat rate .

Pricing

  • Starter: $30 user/month
  • Essential: $40 user/month
  • Expert: $60 user/month

Features (Essential plan)

  • SMS capabilities
  • Advanced analytics
  • Workflow automation
  • Skill-based routing
  • Unlimited inbound and intracompany calls
  • Mobile app
  • Open API
  • Real-time dashboard
  • International numbers for 140+ countries

Learn more about Zendesk for CloudTalk .
Nextiva call center software
Nextiva ’ s cloud-based call center software is built to fit the needs of any kind of business. Tools like its Call Flow Builder—a no-code, ocular editor program for designing call routing workflows—make Nextiva powerful so far easy enough to use for non-developers. And if you happen to like Nextiva ’ s call plaza software, they offer a variety of phone-related services that you can try, such as VOIP .
Plus, if you ’ re looking to equip your team with hardware along with your new predict center software, Nextiva is an excellent direction to do it. Along with their software, Nextiva offers VOIP-enabled business phones for competitive prices. If you ’ rhenium interested, you can try either of Nextiva ’ s two calling plans with a absolve trial .

Pricing

  • Professional: $20.95 user/month
  • Enterprise: $26.95 user/month

Features (Enterprise plan)

  • Unlimited calling in the US/CA
  • Call recording
  • Real-time analytics
  • Unlimited business SMS
  • Integrations with popular tools

Ringover contact center software
flexible, mod, and intuitive, Ringover ’ s call kernel software is available as a custom plan or in one of their two packages : Smart and Power. Whichever box or plan you choose, though, Ringover will treat you to software that efficaciously integrates group messaging, video recording conferencing, and an promote phone organization with commercial enterprise texting.

Key benefits of Ringover include comprehensive examination report simplified into dashboards, low-cost external calling for 110 countries, and mighty call management features. not to mention, Ringover seamlessly integrates with all of the most brawny CRMs and helpdesks .

Pricing

  • Smart: $24 per user/month
  • Power: $49 per user/month

Features (Power plan)

  • Unlimited calls to 110 countries
  • Custom greetings
  • Instant setup
  • Live call monitoring
  • Popular integrations
  • Advanced analytics and call reporting

Learn more about Zendesk for Ringover .

source : https://shoppingandreview.com
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