I purchased the ***** LHF/RHF Configurable Sleeper Sectional w/ storage on Oct 27/21. It was delivered on Nov 2/21. I assembled the frame once delivered. It was intemperate and uncomfortable. When I sat on it I could feel the wooden slats through the seat cushions and it creaked. I thought it would break. Their recurrence policy states that it can not be returned once it was assembled. I called on Nov 21/21 after giving the couch a find, to see if I could get a refund. I was told that because I assembled it I could not return it although I was infelicitous with the purchase, but what I could do was send it in to be military service and it would be fixed. I was besides told by there charwoman I spoke to that if I still did n’t like it I could possibly get my money back. I asked how retentive it would take to get it picked up excessively service and how hanker the service would take and I was told about a week. On Nov 25/21 I filled out the service form from the web site. I waited and waited without hearing back from them. I last called them on Dec 15 2021 around 10 to find out what was happening. The woman I spoke to said they fair got something a match days ago from the manufactures and that they would send me an e-mail to set up a meter and day to come and get it and the electronic mail would come late today. At 5:30 I hush did not receive anything so I called again. I spoke to a serviceman who told me the information was coming for certain that night. I got the e-mail but I did not get to choose the day or fourth dimension and I had to ask which Saturday they were coming and for a time frame. They came and picked up the couch when they said they would. I emailed the company again on Jan 3rd/22 to find out what was happening with the frame. I got an electronic mail back saying that they are barely checking in with the manufacturer and will get spinal column to me shortly. I never received anything from them. This Monday I called and asked to talk to a director, all she could do was a 5 % money back and a visit in 1-2 days. It ‘s Thursday and placid no call.
Read More
