Intermedia Unite Review

The Intermedia Unite platform has been a PCMag Editors ‘ Choice winner in the business voice over IP ( VoIP ) supplier class for some years now and it gets a small better every time we test it. While this latest iteration does n’t introduce any standouts in terms of newly features, we did find incremental improvements that help with building complex voice communication scenarios, third-party software and service integrations, and multi-channel communications, specially around video conferencing. All this and a competitive price tag means Intermedia keeps its Editors ‘ Choice appellation for another year along with competitors RingCentral Office and AT & T Collaborate. The new integrations seem intended to improve Intermedia ‘s contribution to productiveness apps scenarios. Where the company was previously about entirely focused on the Microsoft platform, offering not only compatible VoIP services but a host Microsoft e-mail platform, besides, the company now includes fully digest for scheduling meetings not equitable in Microsoft Office and Teams, but besides Google G Suite, and even Slack. They ‘ve besides worked on their Microsoft connection by including the ability for customers to use either the Unite software node or depend on part consolidation with Microsoft Teams meaning they ‘re allowed to make and receive calls from within that platform. This gave resurrect to one of the few complaints we have about the arrangement, namely that to synchronize contacts to either Google G Suite or Microsoft Office 365, you need a mobile device .PCMag Logo
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pricing, however, remains competitive when compared to the rest of the business VoIP providers we reviewed. This is based not on Intermedia being among the lowest cost services ( it is n’t ) but on the astuteness of the sport set you get for your money, which is excellent. The lowest price tier is called unite Essentials. This includes all the basic voice features a minor clientele would need and will run you $ 19.99 per user per calendar month. One level up is the unify Pro tier, which runs to $ 27.99 per-user-per-month, and includes more advance features, such as bundle audio and video conferencing, analytics, and a decent list of app integrations. An extra $ 5 per calendar month at this tier adds hosted electronic mail and all available Unite integrations. The top grade is called Unite Enterprise, which costs $ 32.99 per exploiter per month. This tier doubles the audio and video recording conferencing capacities from one hundred to two hundred participants along with bundling the arrant Unite app integrations list for no extra appoint. It besides includes Intermedia ‘s Hosted Exchange electronic mail service. And no count which tier you ‘re buying, the company is looking to sweeten the consider even further by offering a free earphone with every purchased exploiter. This offer is topic to change, but at the clock of our review, Intermedia was offering either a Polycom VVX 150 or Yealink T40G for Unite Essentials customers, while unite Pro and Unite Enterprise buyers could choose from either a Polycom VVX 250 or VVX 450 or a Yealink T42S or T46S .

User Experience

If you ‘re an goal user on Intermedia Unite, you ‘ve got a issue of options in terms of customer software. There ‘s a background customer available for both Apple macOS and Microsoft Windows 10 plus mobile clients for Google ‘s Android and Apple io. We tested the Windows background customer on a Dell personal computer and the Android app on a Samsung call. When you first launch the Windows node, you can choose the preferable function mode to either place and receive calls using the personal computer or connect and control a desk earphone. For this review we selected the “ softphone ” option. The Windows customer affords the full rate of options to place and receive calls, send text messages, check voice mail, and launch a video conferencing seance using the Intermedia AnyMeeting serve. If you start a call on the background client, you can “ flip ” it over to your mobile device by clicking a single button. The background in full supports SMS texting to any SMS-capable earphone number. That ‘s becoming a very handy way to communicate with folks in the plain since it ‘s much easier for most of us to type on a computer keyboard than on a mobile device .

You can launch a meet directly from the Intermedia Unite client or from the separate Anymeeting customer or web site. You ‘ll need to use the web site to schedule future meetings and send out invites. On a mobile device you ‘ll have to download the AnyMeeting app before connecting. This includes iPad devices, which we used to test host and joining a meeting. You can add a virtual assistant to your meet for recording and transcribe purposes. We very much liked the meet history feature, which records the fourth dimension of the merging, how long it took, and the attendance of all participants. As mentioned, Microsoft Office 365 and Microsoft Teams users can opt to place their softphone calls through Teams rather of the Intermedia Unite client. Those that choose this level of consolidation get wide access to Unite ‘s VoIP calling features, including the car attendant, call read, and even call route and hunt groups, which seriously beefs up what most users can do with Teams in terms of voice. There ‘s even spam caller protective covering for all end point devices. however, you will need both an Intermedia license equally well as a Microsoft 365 license to get this sour, which can change the overall cost picture quite a act if you ‘re talking about a large phone number of clients. We had no issues with voice quality either in the normal articulation communications mode or with the AnyMeeting app. many voice quality issues can be traced to the quality of your internet connection, however, and Intermedia provides a network test tool to help track down these types of issues should they happen. This tool is easy to use, which is particularly useful now, since IT professionals will be facing connection problems not barely on their central office net, but probable a big phone number of home networks, besides .

VoIP Administration

If you ‘re the administrator for your administration ‘s Intermedia exemplify, you ‘ll be utilizing a web interface through a break login for all administrative functions. Intermedia calls this, HostPilot. For this review we frequently switched between a drug user and an administrator account to test different features. This did cause a few problems that appeared to lock out the admin score until we cleared the browser hoard in Chrome and logged back in. While this wo n’t be a large exit for most users, it was a minor annoyance. The primary splashboard presented to an administrator once you login shows all available options for managing everything within the Unite platform. This includes basic drug user and device functions such as adding and removing users or devices and the always-in-demand password reset function. The bottom helping of the Unite management screen includes a list of getting started topics plus quick links to helpful information. An car accompaniment is an essential part of any part solution, particularly for SMB customers. Intermedia uses a wizard-based access to step you through the action of configuring your car accompaniment. This includes designating a specific extension as the elementary recipient of all calls not directed to another reference. A nonpayment schedule serves as a starting point with influence hours, lunch time, and after hours allows you to configure how calls are handled during each of these time periods. These can well be changed to meet your specific company needs .

report is the bane of any administrative function, but Intermedia eases the warhead by offering a comprehensive determined of report and analytic tools. Everything that most SMB IT professionals will need to know about their VoIP service is available as a can report. A Call Report tab presents a columniform number of all calls with the ability to filter in a variety of ways. You can besides export the address history to a CSV file should that be required. The Quality tab shows QoS condition for the current day, the past 7 days, and the by 30 days. Clicking on a Show Calls button takes you to another screen with an natural process graph and tabular list of individual calls. Drilling down into an individual birdcall offers a QoS screen with detail statistics showing average package loss, average and soap jitter, plus modal and soap beat trip delay. Custom report is available via Intermedia ‘s Contact Center edition, but that ‘s a separate product from Intermedia Unite. In the core product, we felt there could have been more tractability in terms of scheduled and custom reports ; however, what Intermedia presents is desirable for SMB administration and army for the liberation of rwanda ahead of what you get with more basic services, like Grasshopper or Ooma Office .

Key Features

Intermedia Unite supports our full moon short-circuit list of the features we feel should be required in any competitive SMB VoIP service offer. That list includes call line up and record, flexible reference and group assignment, voicemail-to-email recording, plus the ability to implement an synergistic voice response system. All of these features are available in Intermedia Unite, and most are managed directly through the HostPilot presidency portal site. If your constitution has an on-premises Microsoft Active Directory knowledge domain control, you can use the optional UserPilot tool to synch drug user identities, including login credentials, with Intermedia Unite. If your administration does n’t have an on-prem AD restrainer, then you ‘ll be creating and managing identities in the Unite administrator ‘s restraint panel. Another celebrated sport is SecuriSync, which provides accompaniment and file sharing that ‘s integrated with the remainder of your Intermedia services. This is besides Microsoft-centric and you ‘ll need to download and install a separate app for both Windows and your drug user ‘s mobile device to get this exercise. integration with third-party applications happens from the Apps & Integrations yellow journalism. Some features, like Outlook presence integration, can be accomplished either manually by the drug user or by an administrator for some or all users. however, either method will require administrator privileges to make changes to the organization, which means if you want to keep users ‘ privileges slightly restricted, your administrators will be taking on a fortune of work .

Great Value for SMBs

While we did n’t find anything enormously different between this and the last meter we tested Intermedia in 2019, we feel the platform is doing well in terms of service consistency american samoa well as the management it ‘s headed in regards to third-party integration. While these could still be more numerous and apply to more companies than chiefly Microsoft and Google, the fact that Intermedia continues to work on consolidation speaks well for the chopine ‘s future. Combine that with a very solid feature set and an low-cost price, and Intermedia remains an easy pick for our Editors ‘ Choice prize .

Intermedia Unite
Editors ‘ choice

Check Price


  • Full-fledged PBX organization available via the cloud
  • deep feature set desirable for SMBs and enterprises
  • good integration with third-party software and services


  • Mobile app required for import and initial synchronize of contacts
  • Limited cry monitor features
  • sometimes difficult switching between user and administrator roles

The Bottom Line
Intermedia maintains its PCMag Editors ‘ Choice designation because it delivers an excellent cloud PBX avail that includes not alone VoIP and videoconferencing extensions but new integrations to connect it with your Google and Microsoft productivity apps .

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